Phishing Scam Alert

ITSS has received reports that campus employees have been targeted with phishing attacks. These attacks have used email and SMS text messages, posing as campus employees requesting assistance.

Example of the text sent to employees:

Are you available . I am at a meeting and limited to calls, but I am good to go with texts if that works. Need you to handle a task.

Typically these type of attacks will request help with obtaining gift cards. An example of a previous version of this scam is detailed at

If you receive a suspicious message delete it without responding, or directly verify with the sender that the message is legitimate. More information about phishing scams is available at


Avaya Maintenance

Scheduled Maintenance: Thursday, September 22nd 7:00 – 8:00 AM
Services Impacted: Avaya Workplace

Starting at 7:00 AM on Thursday September 22nd, work will be performed on the Avaya AADS server in order to make the Avaya IX Workplace application compliant with Modern Authentication.

Little if any downtime is expected during this window, however users may be prompted to re-enter their credentials in the Avaya Workplace client after the changes take effect.

Phishing, Security

Ransomware Alert

The LA Unified School District experienced a debilitating ransomware attack over the weekend, and several advisories have been released this week that have reported similar events targeting the education sector. Our Information Security Team and various other Division of IT Teams are actively monitoring the situation and staying up to date with the recommended compensating controls by the cybersecurity community. As details evolve, we wanted to share some helpful tips:

  • Be cautious of unexpected emails and emails from unknown senders. If an email seems suspicious verify its legitimacy with the sender or with ITSS before providing information or clicking on any links. Phishing is the primary method for ransomware attacks. More information about phishing is available at
  • Store files in a secure location. Box is the approved cloud-based content storage and collaboration service for university staff and faculty. More information about Box can be found at
  • Make sure your computer has system updates installed. Campus-managed computers have system updates installed automatically.
  • If not already used, consider enabling multi-factor authentication for personal accounts used for finance, email, and social media services. Popular options include text message verification, Face ID, or Google Authenticator.  

NPR’s reporting on the incident can be found at


PeopleSoft CS – New layout for Classic Pages

During the upcoming PeopleTools upgrade, some pages within PeopleSoft CS will be given a new look and feel.

What will change? Some pages within PeopleSoft CS will have updated navigation. You can see a preview of those changes in our knowledge base. Please note, the Student Center, Faculty Center, and PeopleSoft HR are not impacted by these changes. This new layout will only affect pages within PeopleSoft CS that are primarily used by staff, and by some faculty advisors.

When will the change occur? During the PeopleTools upgrade, over the weekend of September 9, 2022.

Why is this change needed? PeopleSoft must be updated to a new version of PeopleTools in order to stay current with the latest software updates; as part of that update, PeopleSoft CS needs to adopt this new layout.

If you have any questions, you can check out our preview video or open a support ticket. In collaboration with the DAWGS group, we will be sending out some more focused communications out to groups such as admin support coordinators, advisors, etc.


PeopleSoft Maintenance

PeopleSoft Campus Solutions (CS) and PeopleSoft Human Resources (HR) will both be unavailable for an extended maintenance window:

  • Scheduled start: Friday, September 9, 2022 at 5:00 PM
  • Scheduled finish: Saturday, September 10, 2022 at 6:00 PM
  • Scheduled duration: 25 hours

This is necessary to install an updated version of PeopleTools.

During this maintenance students, faculty, and staff will be unable to access PeopleSoft CS/HR functions, such as student records, admissions, financial aid, academic advising, class scheduling, state employee job data, payroll, absence entry/approvals, or employee self-service.


Student Employment Scam

Beware of this student employment scam currently targeting Chico State students. Scammers are contacting students via email and text promising employment in an attempt at bank fraud. Be cautious of any job offer that requests a purchase, your bank information, or other personal information.

scam email example
scam email follow up example

Welcome Back!

Welcome new and returning Students, Faculty and Staff.  When you arrive on campus make sure you take advantage of “Eduroam,”  the campus’s wireless network. Simply open your wireless network settings on your laptops, smartphones and other devices, select Eduroam, and enter your email address and Chico State password. More information is available at