Adobe

Adobe Creative Cloud

Adobe Creative Cloud is available to all CSU, Chico employees and students. This suite of software includes Photoshop, Acrobat Pro, Illustrator, and more. You can request access to Adobe Creative Cloud in the Service Catalog.

We recommend that faculty requiring Adobe Creative Cloud software for their classes request their class roster be assigned Creative Cloud access as soon as possible. This will allow students to have access to the software more quickly.  

Wireless

Eduroam Wireless Change

Beginning at noon today (Tuesday August 3rd) campus Eduroam wireless will be reconfigured to provide a quicker and easier setup. For most devices you will be able to connect directly to Eduroam for setup and when prompted, log in with your email address (not just your username) and password. Client installation will no longer be necessary.

Existing campus Eduroam wireless configurations will stop working once this change is implemented. Wireless devices will need to use the new, simpler setup to get reconnected to campus wireless. The Eduroam Wireless documentation has been updated with instructions for the new setup.

Wireless

Campus Eduroam Wireless Configuration

Beginning at noon on Tuesday August 3rd campus Eduroam will be reconfigured to provide a quicker and easier setup. For most devices you will be able to connect directly to Eduroam for setup and when prompted, log in with your email address (not just your username) and password. Client installation will no longer be necessary.

Existing campus Eduroam wireless configurations will stop working once this change is implemented. Wireless devices will have to use the new, simpler setup to get reconnected to campus wireless. Links to support pages for the transition will be distributed closer to the cutover time – those instructions will not be valid until the change is made at noon on Tuesday, August 3rd.

Portal

Campus Portal Updates

We are updating the Campus Portal to provide you with personalized, less cluttered, and more relevant information. This is a large change so we are breaking it into three steps. The end goal is to have relevant information for you available on one to two tabs instead of across four, five, or more. “Less is more.”

We are excited as this begins efforts to make the Portal dynamic, bringing “the right information to the right person at the right time.”

Step 1: July 15th

  • Expand the footer with relevant links that belong on every page.
    • This includes links to important systems like E-Mail, Student Resources, Zoom, Blackboard, and Health and Safety information.
  • Remove three tabs: Campus Apps & Links, Early Start Students, and Campus Safety.
  • Implement more granular data about a person’s role at the campus.
    • For example, if you were a student that graduated 10 years ago and are now working as an employee you probably don’t need to see all of the links for current students as you do in the Portal today. How about we just show you information relevant to employees and a link to look up your transcript?

Step 2: July 20th

  • Remove the “Home” tabs and replace with a “My Portal” tab.
    • Currently there are Student Home, Faculty Home, Staff Home, and State Employee tabs. We are condensing all of these into a single tab called “My Portal.”
    • You will see information and links relevant to you based on your role on campus. For example, most of what is currently in the “Student Home” tab will show up in “My Portal” for students and information in the “State Employee” tab will show up in “My Portal” for Employees. If you are both student and employee you will see both sets of information.

Step 3: July 29th

  • Add dynamic “My Updates” tab.
    • This tab will have dynamic information relevant to you in real time. Employees will see a list of trainings to which they are currently assigned. Students will see relevant information about enrollment with a link to the Student Center as well as trainings.
  • Remove Admissions & Orientation and My Accounts tabs.
    • Information from these tabs will be shown in “My Portal.”
  • Add “Customize” tab.
    • This tab will allow you to customize your “My Portal” tab as you see fit. Need a link to Zoom? This is where you can add it. Want to get rid of information you don’t need? Links to knowledge base articles on how to do that will be on this tab.
Telephone

Voice Services Migration Update

The campus began migrating to a new phone system in January. This work will continue through this year. You can check the Building Migration Roadmap for the status of your building. If your office has been migrated, you may have been given the soft phone solution, Avaya Workplace. 

For more information regarding Avaya Workplace please visit CCSV’s Media Page for video tutorials and walkthroughs, and our Knowledge Base Article for help and information.

Service Desk

ITSS Summer Hours & Appointments

Starting June 7th IT Support Services hours will be:

Monday – Thursday
8:00 AM – 4:00 PM

Appointments will be required for all in-person services.

Appointments will be limited to fifteen minutes. There will be no drop-in service available. Masks are required in ITSS.

Make an ITSS Front Desk Service Appointment.

For remote assistance you can contact ITSS at 530-898-4357, or via Live Chat or service request at support.csuchico.edu.

Duo

Student Duo Enrollment

Multifactor Authentication with Duo has been deployed to all employees to keep accounts secure and prevent loss of data. Over the next two weeks, all students will be enrolled in Multifactor Authentication with Duo as well.

DateDuo Enforcement
April 13–15Current Students, last names A–K
April 20–22Current Students, last names L–Z

Once the Duo enforcement date arrives, anyone not enrolled with Duo will be prompted to self-enroll their mobile device, and Duo authentication will be required the next time they authenticate to a Duo enforced campus system.

LastPass

LastPass Maintenance

LastPass will be conducting service maintenance on the following date and time listed below. They will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: April 8th, 2021, 10:00 PM to 12:00 AM.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

What to expect: Any customers who are utilizing LastPass will experience a 120 minute period of service disruptions.