Maintenance

Datacenter Firewall Software Upgrade

Maintenance Window: Thursday February 8th 7:00 AM – 8:00 AM
Affected Services: Campus Datacenter

During this maintenance window, the campus border network firewall will be upgraded to new software to improve system stability and threat prevention capabilities. No outages are anticipated during this process, but a momentary interruption in access to campus resources may be experienced as systems transition during the upgrade.

Maintenance, Wireless

Border Firewall Software Update

Maintenance Window: Wednesday February 7th 7:00 AM – 8:00 AM
Affected Services: Campus Internet Access

During this maintenance window, the campus border network firewall will be upgraded to new software to improve system stability and threat prevention capabilities. No service outages are anticipated during this process, but a momentary interruption in Internet access may be experienced as systems transition during the upgrade.

Maintenance, Wireless

Core Switch Upgrade, Multiple Buildings Affected – Tuesday 2/6

Maintenance Window: Tuesday February 6th 6:30 AM – 8:00 AM
Affected Services: Network service to multiple campus buildings

During this maintenance window, core network switching components will be upgraded to address a software defect. Network services to affected buildings may be interrupted several times, for up to 10 minutes. Affected locations include:

25-Main
Acker/Shurmer Gyms
AEW Reception Center
Aymer J. Hamilton
Boiler-chiller plant
Esken
Facilities Management/Corporation Yard
Gateway Science Museum
Glenn
Holt
Housing Maintenance Shop
Konkow
Lassen
Laxon
Mechoopda
Nettleton Stadium
O’Connell
Performing Arts Center
Physical Science
Plumas
Selvester’s
Sierra Hall
Siskiyou
Student Services Center
Trinity
Yolo

Maintenance, Wireless

Core Switch Upgrade, Multiple Buildings Affected – Monday 2/5

Maintenance Window: Monday February 5th 6:30 AM – 8:00 AM
Affected Services: Network service to multiple campus buildings

During this maintenance window, core network switching components will be upgraded to address a software defect. Network services to affected buildings may be interrupted several times, for up to 10 minutes. Affected locations include:

35-Main
Arts and Humanities
Ayres
Center for Continuing Education
Colusa
Esken
Holt
Langdon
Meriam Library 4th floor
Modoc
O’Connell
Sapp
Shasta
Student Health Center
Sutter
Tehama
Trinity
UHFS Office
University Village
Whitney
WREC

Workstations

SCCM Server Migration

Beginning Monday, January 29, 2018, ITSS will migrate PC clients to a new management server. The new server is an updated version of the existing server, so the changes should not be disruptive. This will provide improved and expanded services for our Window users.

Services Affected:

  • Windows quality updates, released monthly, delivering both security and non-security fixes. These are not new.
  • Application installations and management. These are not new.
  • Windows feature updates, available through this updated server. The current Feature update is the Fall Creator’s Update.

Cosmetic changes:

  • (The easiest way to detect the change) The Software Center (an app on Windows PCs) has been branded to use Chico’s cardinal red.
  • Software Update notifications (i.e.: “Updates are required by your IT Department) have been branded to use Chico’s cardinal red.

Functional changes:

  • The Software Center has also been modified to include an Applications tab, that replaces the old Application Catalog website.
  • The OLD Application Catalog website will be retired.
  • Visits to the old site will receive a notification site instead.
  • And coming soon, Windows Feature Updates, newer versions of Windows 10 released in phased deployments through Windows Update.

Improved update delivery and better inventory information drive this change, implemented at the recommendation of Microsoft Consultants.

Security, Wireless

Campus Wireless Changes

Changes have been made to the campus wireless service to no longer require OnGuard Network Access Control. Previously OnGuard was used to enforce antivirus software and automatic patching requirements on computers connecting to campus wireless. Antivirus software and automatic patching are still required for all computers connecting to the campus network. Information on verifying that updates are enabled and antivirus is installed is available at https://support.csuchico.edu/TDClient/KB/ArticleDet?ID=18757

The OnGuard installer has been removed from the campus Eduroam wireless setup. OnGuard will continue to be required for campus VPN use. If you do not require campus VPN access you can uninstall the OnGuard software.

PC OnGuard Uninstall Instructions: https://support.csuchico.edu/TDClient/KB/ArticleDet?ID=7729#Remove

Macintosh OnGuard Uninstall Instructions: https://support.csuchico.edu/TDClient/KB/ArticleDet?ID=7731#Remove

Workstations

January Desktop Security Updates Approved for Campus Computers

The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Monday, January 29th at 5:00 PM. On Monday at 5:00 PM, if you have not installed this month’s patches, they will automatically begin installing, and when done, may reboot your computer. If your computer is off at the time of the deadline, updates will begin installing the next time you log in, and when done, may reboot your computer.

 We highly recommend that you install the patches as soon as you are prompted to do so, before the installation deadline. This way, you can be present when the computer needs to restart and you have more control over the restart timing, allowing you to save any open work. If you ignore the update messages you run the risk of updates being applied while you are not present and potentially having your computer restart and possibly even losing unsaved work.

In addition to Microsoft updates, there may be updates for Adobe Flash, Google Chrome, Mozilla Firefox, Oracle Java, and other third party applications. These updates will require you to close all your browser windows. Please save any work in your browsers before doing so.