Network, Security, Wireless

Wireless Network Update

Scheduled Change: Wednesday, July 24th 9:00 AM
Services Impacted: Campus Wireless

To ensure a secure campus wireless environment, devices that were configured more than a year ago need to be updated with the current network protocol.

We sent direct emails to those that we identified as using the older wireless protocol. If you are unsure if your device is configured correctly, you may re-run the Eduroam setup from your wireless device now by going to https://www.csuchico.edu/eduroam. Click on the “Join Now” button and follow the prompts.

Your wireless access may be interrupted on July 24th if your wireless configuration is not current.

Phishing, Security

Shipping PhishMe Campaign

CSU, Chico was recently targeted by an email scam that imitated a shipping & receiving notice. ITSS emailed faculty and staff to warn them about this scam in March.

We followed up on this scam in May by creating a PhishMe campaign with similar content:

The PhishMe campaign was sent to ~4,000 campus members. Below are the results of this campaign:

As you can see over 14% of employees were found susceptible to phishing. An alarmingly high number of people opened the file attached to this email. You should never open an attachment that you’re not expecting. If you are unsure of the validity of an email you should check with the sender before opening any attachments or links. Opening a malicious attachment can put you, your computer and files, the university, and university systems at risk.

More information about spam and phishing scams is available at https://www.csuchico.edu/isec/resources/avoid-threats/spam-phishing.shtml.

Maintenance, PeopleSoft

PeopleSoft Extended Downtime

Scheduled Downtime: 5:00 PM Friday May 10th to 8:00 PM Saturday May 11th
Services Impacted: All PeopleSoft Access

There will be an outage of the Campus Solutions (CS) and Human Resources (HR) PeopleSoft application from 5:00 PM May 10th to 8:00 PM Saturday May 11th. HR and CS PeopleSoft services will be down during this window. This includes all administrative access, student self-service, faculty self-service, and employee self-service.

Outage, Telephone

Skype for Business Outage

A message from Scott Claverie, Director of Computing and Communication Services:

For those of you who use our Microsoft Skype service for instant messaging, presence and telephony, we experienced an outage yesterday due to a Microsoft software issue.  More specifically, the Microsoft security patch that was installed on the servers had an ill effect on the servers themselves and created a wide spread interruption for all of our users.   We have reexamined our process for patching and have identified a flaw where this incident could have been avoided.  We have already made the necessary adjustments to our process to prevent this scenario from happening again.  We understand that with any enterprise communication tool we offer we must make every effort to ensure its reliability 24 hours a day, 7 days a week and Skype has no exception to that effort. Our promise to you is to always improve upon the services we provide in support of our campus mission.

I apologize for any inconvenience this may have caused to either you or your department.

Respectfully,

Scott Claverie
Director, Computing and Communications Services
California State University, Chico

Network

South Campus Network Switch Maintenance

Maintenance Window: Friday, April 5th 4:00 – 5:00 AM
Services Impacted: Wired & Wireless Networks South of Creek

During this maintenance window, network switches will be upgraded to new software, requiring restarts of the systems. This maintenance will affect all campus buildings south of the creek. Datacenter and core network operations will not be affected.

All network access services (wired and wireless) to affected buildings will experience approximately 10 minutes of interruption as switches are upgraded and restarted.