Display Name Changes

As you are hopefully aware, Friday May 19th at 5pm the campus will begin the transition to our new identity management system called Account Center. This process will require us to sync up data from multiple systems that have been managed manually for many years. There are many relatively subtle effects of this synchronization process, but two of them will be highly visible as early as Saturday morning:

  1. You may see changes to your first and/or last name. Your updated name will be copied from the Preferred Name fields in PeopleSoft or if you do not have a preferred name in PeopleSoft, your name will be copied from the Legal Name fields in PeopleSoft. Your name will also include your middle initial (if you have one).
    1. After the new Account Center system is available in early June, you will be able to update the way your name is displayed and these changes will be reflected in other campus systems (email, Blackboard Learn, and Google Apps).
  2. First and last names will be re-ordered in the email system. Names have historically been displayed as LastName, FirstName (e.g. Kodai, Scott).  Beginning on 5/20, the ordering will change to FirstName MiddleInitial LastName (e.g. Scott R Kodai). Since I’ve been involved in early testing of the system, you’ll notice that my name has already been changed (you’ll also notice that my middle initial has already been removed… sometimes it’s good to have connections).
    1. This change will impact the way that you find people in the Global Address List (i.e. when searching for people while sending email). When you search for a user’s name, the default search will now be first name (e.g. Scott) instead of last name (e.g. Kodai). Advanced search options will still allow searching by last name.
    2. Sorting email by “From” in your email client (e.g. Outlook) will result in email from the same person sorting to different parts of the list. For example, email sent by me before the change will sort with the K’s (Kodai, Scott) and email sent after the change will sort with the S’s (Scott Kodai). Of course, searching for email by typing from:”Kodai” will still list all emails sent from me, regardless of the order of my name.

We know this is a significant change and it will likely be frustrating for many of you. I’m sorry for that, but unfortunately there’s no way to make this major implementation completely seamless.

ITSS and the Account Center implementation team are actively working on documentation to assist with the transition and we will be sharing that with you as soon as it’s complete (most likely the middle of next week). Stay tuned!

For a general explanation of the University’s Identity Management Initiative and the Account Center implementation, please see the Enterprise Applications and Data Services website at

If you have questions or concerns, please submit a request at or contact IT Support Services at x4357 (HELP).

Email, Maintenance

Active Directory Federation Services Upgrade

Scheduled Downtime: 7:00 AM to 8:00 AM Wednesday, June 15th
Services Impacted: Exchange Email and Office 365
Anticipated Availability: 8:00 AM Wednesday, June 15th

A change to Active Directory Federation Services (ADFS) may cause an interruption to Exchange and Office 365 services during this upgrade. After the upgrade is complete users will receive a new logon page when authenticating to the Exchange/o365 web interface.



Managing Junk Email and Clutter

With the move to Microsoft Online for faculty/staff Exchange email came a new system for managing junk email, and a new feature called Clutter.

Instead of email digests, spam email is now moved to a Junk Email folder within your Exchange mailbox. More information about Exchange junk email filtering is available at

Clutter is a new feature that attempts to sort low priority emails.

Clutter learns from your actions to determine the messages you are likely to ignore. As less important messages arrive, they are automatically moved to the Clutter folder. Clutter does this by leveraging Office Graph’s sophisticated machine learning techniques to determine which messages are Clutter. It gets smarter over time, learning from your prior actions with similar messages, and assessing things like the type of content and even how you are addressed in the message. The Clutter experience is personalized to each individual and reflects an email experience that adapts to your actions and preferences without you having to do anything. The information Clutter learns from each user’s actions are only applied to that user’s experience and are not shared with anyone else. –De-clutter your inbox in Office 365

If you wish to use Clutter it is important to check your Clutter folder often while it is learning what emails are likely to be less important. There is also an option to disable Clutter if you don’t wish to use it. More information, including how to turn Clutter off, is available at

Email, Outage

Outlook Online Outage

Some people are unable to log into Outlook Online (Outlook Web Access). This does not seem to be affecting access via Outlook or other email clients. Technicians are aware of the problem and working to correct it.

Update 7/28 4:30 PM: Outlook Online is now working.


High call volume in ITSS

Due to the Exchange migration, we experienced very high call volumes at ITSS yesterday. This call volume is continuing today as people work through the changes necessary for their devices to point to the new email servers at Microsoft.

I’d like to apologize for the inconvenience and let you know that we are working as hard as we can to get to every call. We are working to keep hold times below 10 minutes, but have not always been successful. Please be patient with our staff and students as they try to assist every customer as quickly as possible.

If you are experiencing issues accessing email, there are several options you might take if you need immediate assistance:

  • Use Outlook Web Access: the URL for this has changed to Note: there are roughly 38 mailboxes that failed to migrate properly yesterday. Those mailboxes will be retried today. If you can’t log in to the new link, you should be able to log into the old link: Please also note that any bookmarks you had saved to the old link will need to be updated.
  • If your device isn’t receiving emails, you can attempt to follow these instructions to re-configure your devices: Keep in mind that deleting your account on your mobile device will not delete any emails or calendar entries; those items will return once you have recreated the account on the device. Depending on the size of your mailbox, it may take a few minutes for the items to return… please don’t panic! They’ll come back.
  • If your Outlook client on your desktop or laptop is throwing errors, or prompting over and over for passwords, restarting Outlook and/or your computer will often resolve these issues. Sometimes an incorrect setting gets cached and a restart will often clear it.
  • For more information about the migration, please see:

Please be patient as we work through the issues surrounding this major change to email.

Thank you!

Scott Kodai
Manager, IT Support Services
California State University, Chico

Email, Maintenance

Exchange Email Migration

The migration to Exchange Online, Microsoft’s hosted cloud service, is taking longer than testing indicated it would. Presently 1200 of 5300 users (22%) have been switched over since the 3:00 AM start time.  The rest of the users should be moved over the course of the day.

There may be delegate issues during the transition as they are not supported between cloud users and “on premise” users.

More information is available at

Email, Maintenance

Faculty/Staff Exchange Email Migration

On July 21st, Exchange mailboxes will be migrated to Exchange Online, Microsoft’s hosted cloud service.  Migration and support information can be found at

Overall, your email experience should be exactly as it is now, but once your mailbox has migrated you’ll notice several things:

  • Your Outlook email software may appear to be disconnected from the email server. Wait a minute, then restart Outlook. It should automatically detect the new settings. Once it connects, restart Outlook one more time.
  • Mobile devices may stop receiving email. You may need to delete your CSU, Chico email account from your phone or tablet, and recreate it with the new settings. Refer to the instructions for configuring your mobile device for more information.
  • You will have 50 GB of mailbox storage (as opposed to the 1 GB of current storage).
  • Spam emails will be delivered to your Junk Email folder instead of a Spam Digest. Check your Junk Email folder for false positives. Right-click on the email, select Junk, then Not Junk for anything that isn’t spam.

To ensure you have no level 1 data in your email, it is recommended that you run Identity Finder on your workstations and remove Level 1 data prior to the email migration.  More information can be found at

Information about email and cloud storage security can be found at