Maintenance

Perceptive Content Maintenance

Maintenance Window: Thursday, September 6th 5:00 PM – Friday, September 7th 10:00 AM
Services Impacted: Perceptive Content

Perceptive Content will be down beginning Thursday, September 6 at 5:00 PM and ending Friday, September 7 around 10:00 AM for server maintenance. Please plan your schedules accordingly.

Wireless

Border and Guest Wireless Firewall Software Update

Maintenance Window: Wednesday, August 1st 6:00 – 7:00 AM
Services Impacted: Guest Wireless

During this maintenance window, firewalls serving guest wireless and the campus network border will be upgraded to improve system security and stability. Guest wireless network services will experience a ten minute outage during the upgrade process; no other interruptions are expected due to system redundancy.

Email, Security

Campus Targeted Phishing Email

We received multiple reports this morning of the following phishing email targeting the campus:

The following actions were immediately taken:

  • The sending account was disabled
  • Microsoft also blocked the sending account
  • The link URL was blocked on campus
  • The link URL was reported to Palo Alto Networks to be blocked off campus

If you received this email please delete it without clicking on any links. If you clicked on the link and provided your credentials your account has been compromised. If you suspect your account was compromised you should immediately go to Account Center in the CSU, Chico Portal and reset your password.

There were a few indicators that this was a phishing email:

  • Poor grammar and punctuation
  • Unusual “From” address
  • Non-campus URL link (see the screenshot below).

If you are unsure of the validity of an email you can hover your mouse over any links without clicking on them to see the URL. A URL that does not match the content of the email should be considered suspicious.

Maintenance

Firewall Hardware Upgrade for Brice House

Maintenance Window: Wednesday, July 18th 7:00 – 9:00 AM
Services Impacted: All Brice House network services

Network services at Brice House will experience downtime as the firewall serving the location is upgraded to a new and more capable model. Network services are expected to see approximately 30 minutes of downtime during the upgrade process.

Security, Workstations

June Desktop Security Updates Approved for Campus Computers

The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, June 28th at 5:00 PM. On Thursday at 5:00 PM, if you have not installed this month’s patches, they will automatically begin installing, and when done, may reboot your computer. If your computer is off at the time of the deadline, updates will begin installing the next time you log in, and when done, may reboot your computer.

 We highly recommend that you install the patches as soon as you are prompted to do so, before the installation deadline. This way, you can be present when the computer needs to restart and you have more control over the restart timing, allowing you to save any open work. If you ignore the update messages you run the risk of updates being applied while you are not present and potentially having your computer restart and possibly even losing unsaved work.

In addition to Microsoft updates, there may be updates for Adobe Flash, Google Chrome, Mozilla Firefox, Oracle Java, and other 3rd party applications. These updates will require you to close all your browser windows. Please save any work in your browsers before doing so.

Maintenance, PeopleSoft

CS and HR PeopleSoft Available

The PeopleSoft upgrade is complete.  Users can now access all CS/HR PeopleSoft services including Student Center, Faculty Center, Campus Solutions (AKA Student Administration), and HR Administration.  To learn about the changes that are included in the upgrade, please visit the PeopleSoft CMS Website.

If you are having trouble loading something please try:

•  Access PeopleSoft via the Portal and browse to the page you’re experiencing issues with.
•  Clear your browser cache.
•  Recreate bookmarks for commonly accessed pages.