Telephone

Voice Services Migration Update

The campus began migrating to a new phone system in January. This work will continue through this year. You can check the Building Migration Roadmap for the status of your building. If your office has been migrated, you may have been given the soft phone solution, Avaya Workplace. 

For more information regarding Avaya Workplace please visit CCSV’s Media Page for video tutorials and walkthroughs, and our Knowledge Base Article for help and information.

Service Desk

ITSS Summer Hours & Appointments

Starting June 7th IT Support Services hours will be:

Monday – Thursday
8:00 AM – 4:00 PM

Appointments will be required for all in-person services.

Appointments will be limited to fifteen minutes. There will be no drop-in service available. Masks are required in ITSS.

Make an ITSS Front Desk Service Appointment.

For remote assistance you can contact ITSS at 530-898-4357, or via Live Chat or service request at support.csuchico.edu.

Duo

Student Duo Enrollment

Multifactor Authentication with Duo has been deployed to all employees to keep accounts secure and prevent loss of data. Over the next two weeks, all students will be enrolled in Multifactor Authentication with Duo as well.

DateDuo Enforcement
April 13–15Current Students, last names A–K
April 20–22Current Students, last names L–Z

Once the Duo enforcement date arrives, anyone not enrolled with Duo will be prompted to self-enroll their mobile device, and Duo authentication will be required the next time they authenticate to a Duo enforced campus system.

LastPass

LastPass Maintenance

LastPass will be conducting service maintenance on the following date and time listed below. They will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: April 8th, 2021, 10:00 PM to 12:00 AM.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

What to expect: Any customers who are utilizing LastPass will experience a 120 minute period of service disruptions.

Phishing

IRS Warns Universities of Scam

The Internal Revenue Service warned of an ongoing IRS-impersonation scam that appears to primarily target educational institutions, including students and staff who have “.edu” email addresses.

The IRS has received complaints about the impersonation scam in recent weeks from people with email addresses ending in “.edu.” The phishing emails appear to target university and college students from both public and private institutions.

The suspect emails display the IRS logo and use various subject lines such as “Tax Refund Payment” or “Recalculation of your tax refund payment.” It asks people to click a link and submit a form to claim their refund.

The phishing website requests taxpayers provide their:

  • Social Security number
  • First Name
  • Last Name
  • Date of Birth
  • Prior Year Annual Gross Income (AGI)
  • Driver’s License Number
  • Current Address
  • City
  • State/U.S. Territory
  • ZIP Code/Postal Code
  • Electronic Filing PIN

If you received a phishing email you should delete it without clicking on links or replying.

Duo, Security

Duo Enrollment for Employees and Students

Campus began deploying Multifactor Authentication with Duo in 2018, and today, more than 90% of employees are successfully using it to keep accounts secure and prevent loss of data. Over the next few weeks, the remaining employees and all students will be enrolled in Multifactor Authentication with Duo.

Duo Enforcement Date

April 6: All Remaining Employees

April 13–15: Current Students, last names A–K

April 20–22: Current Students, last names L–Z

Once your Duo enforcement date arrives, anyone not enrolled with Duo will be prompted to self-enroll your mobile device, and Duo authentication will be required the next time you authenticate to a Duo enforced campus system.

Qualtrics

Qualtrics Upgrade

Qualtrics has announced that a number of improvements are coming at the end of March to the Survey Editor, project creation, platform navigation, and line/bar charts in the XM Platform.

These updates should make Qualtrics XM easier to use and navigate for all users, with updates to the Survey Editor, project creation, platform navigation, and line/bar charts in dashboards. All existing functionality of these features will remain with the updates, aside from a minor change to the Catalog (project creation). These improvements will be seen by all users. 

All users will be automatically opted-in to the project creation, platform navigation, and chart updates at the end of March. They will also be given the option to opt-in to the new Survey Builder experience at this time. After a month, all users will be opted-in by default to the Survey Builder. 

Security

LastPass Premium for Students

LastPass Premium is available to all CSU, Chico students. You can claim your free personal Premium LastPass Account.

LastPass is a simple, secure password manager. The easiest way to protect your information online is to have unique, strong passwords for every account, but it’s impossible to remember all of your unique credentials. LastPass provides a secure vault where you can save all your login information. You can save a site to LastPass with just a few clicks and LastPass will automatically fill in the credentials for you the next time you login to that site. LastPass can manage your account passwords on any platform or device: Windows, Mac, iOS, Android, and on the web.

LastPass

LastPass Premium

In addition to LastPass Enterprise for employee’s work passwords, the CSU, Chico LastPass license includes LastPass Premium for employee’s personal accounts. You can claim your free personal Premium LastPass Account, then link your Enterprise and Premium accounts, creating one vault that can be easily separated later if needed.

LastPass is a simple, secure password manager.    The easiest way to protect your information online is to have unique, strong passwords for every account, but it’s impossible to remember all of your unique credentials. LastPass provides a secure vault where you can save all your login information. You can save a site to LastPass with just a few clicks and LastPass will automatically fill in the credentials for you the next time you login to that site. LastPass can manage your account passwords on any platform or device: Windows, Mac, iOS, Android, and on the web.