Kendall Hall Network Switch Maintenance

Maintenance Window: Wednesday, August 30th  6:30 – 7:30 AM
Services Impacted: Kendall Hall Network

During this maintenance window, a switch serving portions of the 1st and 2nd floors of Kendall Hall will be swapped out to increase capacity in the building. Up to 24 devices may experience an interruption of network service of up to 30 minutes during this process, and all machines in the area will experience a five minute interruption in services as the switch stack is restarted.


Perceptive Content Upgrade

Maintenance Window: September 8th and 11th
Services Impacted: Perceptive Content

Enterprise Applications will be upgrading Perceptive Content to version 7.1.5 on September 8th and 11th.   It is hoped that the upgrade is completed on September 8th and over the weekend, but we reserve Monday, September 11th for any problems that might arise as the result of the upgrade.   Workstation clients will be upgraded via the Campus SCCM product on Monday September 11th.   If this schedule is inconvenient please contact Enterprise Applications – Perceptive Content Support at 898-4367


August Desktop Security Updates Approved for Campus Computers

The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, August 31st at 5:00 PM. On Thursday at 5:00 PM, if you have not installed this month’s patches, they will automatically begin installing, and when done, may reboot your computer. If your computer is off at the time of the deadline, updates will begin installing the next time you log in, and when done, may reboot your computer.

 We highly recommend that you install the patches as soon as you are prompted to do so, before the installation deadline. This way, you can be present when the computer needs to restart and you have more control over the restart timing, allowing you to save any open work. If you ignore the update messages you run the risk of updates being applied while you are not present and potentially having your computer restart and possibly even losing unsaved work.

In addition to Microsoft updates, there may be updates for Adobe Flash, Google Chrome, Mozilla Firefox, Oracle Java, and other 3rd party applications. These updates will require you to close all your browser windows. Please save any work in your browsers before doing so.


Distribution Switch Stack Software Upgrade

Maintenance Window: Wednesday, August 2nd 6:00-7:00 AM
Services Impacted: BMU Network Services

During this maintenance window, software in some of the campus core network switches will be upgraded. This is an advisory notice only; no downtime is anticipated due to network redundancy. If unexpected behavior were to occur, network services to the BMU could be briefly impacted.


Students Targeted by Email Job Scams

CSU, Chico students are often targeted with scams promising jobs. Students have been scammed out of money or had campus accounts compromised by job-related phishing scams. ITSS recently used PhishMe to raise awareness of this type of scam. We modeled the PhishMe campaign after an actual job scam that had recently targeted CSU, Chico students.

The campaign was a “double barrel” format wherein an initial email references a forthcoming email to build trust. The second email will attempt to obtain account credentials, personal information for identity theft, or will request payment for materials needed for the fake job.

2.46% of CSU, Chico students were found by PhishMe to be susceptible to this type of scam and were redirected to educational phishing material. While this is lower than previous campus PhishMe campaigns it still leaves room for improvement.  Be aware of emails that:

  1. Ask you to click on a link or open an attachment.
  2. Create a sense of urgency.
  3. Evoke strong emotions, like greed, jealousy, or fear.
  4. Request sensitive data.

CSU, Chico will never ask for passwords or other sensitive data via email. Always check the URL of the site you are visiting. In many instances, a phishing email will direct you to an imitation website that appears legitimate, but attempts to steal your password or other sensitive data.

ITSS has worked with Student Employment and the Career Center to collect actual job scam examples that have recently targeted CSU, Chico students:

job scam example

job scam example

If an email or job offer sounds too good to be true it probably is. Most legitimate jobs do not require you to pay money or send personal information via email. Don’t hesitate to check with ITSS if you are unsure about the authenticity of an email you’ve received.


Campus Dell Power Settings Change

On Tuesday, August 1st at 8:00 AM ITSS will be deploying new settings to campus Dell desktop computers. These new settings will be enabling a feature called “Auto On”, which will be set to automatically power on computers every Wednesday at 2:00 AM. This feature will ensure computers that are turned off get necessary security patches and updates, as well as the latest virus definitions. Users will not need to do anything for this to take effect, it runs silently and does not require a restart.

We will exclude labs, laptops & servers, as they have different power and scheduling needs.

If you have questions or concerns, please submit a request at or contact IT Support Services.