ITSS has headsets, document cameras, and web cams available for employees. Supply is limited and can be requested in the Service Catalog. Once requested ITSS will follow up to arrange a pickup time in MLIB 142.
Adobe Creative Cloud is available to all Chico State employees and students. This suite of software includes Photoshop, Acrobat Pro, Illustrator, Stock, and more. You can request access to Adobe Creative Cloud in the Service Catalog.
We recommend that faculty requiring Adobe Creative Cloud software for their classes request their class roster be assigned Creative Cloud access as soon as possible. This will allow students to have access to the software more quickly. Please provide a list of students (email addresses) you would like given access.
The email migration of campus Gmail accounts to Office365 is temporarily postponed.
Once the new date is set, we will communicate the details to the campus community. Until further notice, no action is required and campus email accounts will remain unchanged.
Updates about the migration will be added to the Wildcat Mail Migration website.
ITSS will be providing a much larger catalog of software updates to campus PCs beginning in the coming weeks.
Improving and expanding software updates will reduce the risk unpatched software represents to campus systems.
ITSS will be using the Updates mechanism in the Software Center, the same system that delivers monthly system updates. It will contain many more titles, depending on what you have installed.
Because of the frequent changes to some software (Chrome, Firefox, Zoom, and others) we will be sending these updates out more frequently. In testing so far, almost all updates do not require a restart. Any updates requiring a restart will be delivered during monthly patches, when a restart is expected. A few of the updates will prompt you to close the program in order to succeed. When closing the program is required, the prompts can be deferred up to 5 times before the program is closed, and the updates install.
Scheduled Maintenance: Tuesday 7:00 AM – Thursday 12:00 PM
Services Impacted: CS Gold
CS Gold will be updated to a new version. CS Gold and all connected services will be unavailable starting Tuesday morning. The downtime could last as long as midday Thursday.
Scheduled Maintenance: Wednesday, July 13, Noon
Services Impacted: Wireless authentication
As part of annual maintenance, the security certificate used in Eduroam authentication will change tomorrow. Though most device types handle the change automatically, some IOS or MacOS systems may need to have action taken to reconnect. If your device does not automatically reconnect to the Eduroam network after this work, try manually reconnecting to the network; you should then be prompted to accept the new certificate.
We will be moving all campus email from Gmail to Outlook. Specific migration dates are still being determined. The full timeline should be available in mid-July. Please stay tuned for future communications regarding this change.
Currently Gmail is primarily used by students and Outlook is primarily used by employees. Employees also have Gmail accounts, but most go unused. This migration should not affect employees that do not currently use their campus Gmail account.
Once the transition starts, emails that get sent to your campus Gmail account will be automatically forwarded to your Outlook account, and any existing emails you have within the Gmail account will be moved over to your Outlook account. It is important to note, that this will only change what you utilize for email. You will still have access to the same Google applications that you do today.
As details about the transition continue to unfold, we will update the Wildcat Mail Migration website.
Adobe will be performing maintenance Friday (6/24) night. You may be prompted to sign in to Creative Cloud after this maintenance.
Scheduled Maintenance: Thursday, June 9th 5:00 – 7:00 AM
Services Impacted: Campus Web, Portal, & other campus systems
Due to network maintenance in the campus cloud datacenter, some major campus services will experience a service outage during the maintenance window of 5:00 – 7:00 AM on Thursday, June 9th. Major services include the campus web and portal.
UPDATE: This maintenance will continue June 23rd 5:00 – 7:00 AM.
Maintenance Windows: May 26th 8:00 – 11:00 AM and May 27th 8:00 – 11:00 AM
Services Impacted: CS Gold
The CS Gold card system will undergo maintenance May 26th 8:00 – 11:00 AM and May 27th 8:00 – 11:00 AM. The system will be unavailable during this maintenance and ITSS will be unable to print Wildcat Cards. This maintenance may affect other system that rely on CS Gold.