Blackboard, Email, VPN, Wireless

Student Portal/WildcatMail Login Issues

UPDATE: The login issues were resolved as of 2:00 PM. Students should be able to log into the Portal, WildcatMail, Wireless, etc..

There is currently an issue with student accounts preventing them from logging into the Portal, WildcatMail, campus wireless, etc..

Technicians are aware of the problem and are working to correct it.  We hope to have this issue resolved by 2:00 today (5/22).

Email

Display Name Changes

As you are hopefully aware, Friday May 19th at 5pm the campus will begin the transition to our new identity management system called Account Center. This process will require us to sync up data from multiple systems that have been managed manually for many years. There are many relatively subtle effects of this synchronization process, but two of them will be highly visible as early as Saturday morning:

  1. You may see changes to your first and/or last name. Your updated name will be copied from the Preferred Name fields in PeopleSoft or if you do not have a preferred name in PeopleSoft, your name will be copied from the Legal Name fields in PeopleSoft. Your name will also include your middle initial (if you have one).
    1. After the new Account Center system is available in early June, you will be able to update the way your name is displayed and these changes will be reflected in other campus systems (email, Blackboard Learn, and Google Apps).
  2. First and last names will be re-ordered in the email system. Names have historically been displayed as LastName, FirstName (e.g. Kodai, Scott).  Beginning on 5/20, the ordering will change to FirstName MiddleInitial LastName (e.g. Scott R Kodai). Since I’ve been involved in early testing of the system, you’ll notice that my name has already been changed (you’ll also notice that my middle initial has already been removed… sometimes it’s good to have connections).
    1. This change will impact the way that you find people in the Global Address List (i.e. when searching for people while sending email). When you search for a user’s name, the default search will now be first name (e.g. Scott) instead of last name (e.g. Kodai). Advanced search options will still allow searching by last name.
    2. Sorting email by “From” in your email client (e.g. Outlook) will result in email from the same person sorting to different parts of the list. For example, email sent by me before the change will sort with the K’s (Kodai, Scott) and email sent after the change will sort with the S’s (Scott Kodai). Of course, searching for email by typing from:”Kodai” will still list all emails sent from me, regardless of the order of my name.

We know this is a significant change and it will likely be frustrating for many of you. I’m sorry for that, but unfortunately there’s no way to make this major implementation completely seamless.

ITSS and the Account Center implementation team are actively working on documentation to assist with the transition and we will be sharing that with you as soon as it’s complete (most likely the middle of next week). Stay tuned!

For a general explanation of the University’s Identity Management Initiative and the Account Center implementation, please see the Enterprise Applications and Data Services website at http://www.csuchico.edu/eads/iam/index.shtml.

If you have questions or concerns, please submit a request at https://support.csuchico.edu or contact IT Support Services at x4357 (HELP).

VPN, Wireless

Clearpass Network Authentication System Update

Maintenance Window: Wednesday, April 26th 6:00-7:00 AM
Services Impacted: Campus Wireless & VPN

During this maintenance period, the Clearpass network authentication system will undergo a software upgrade; this system serves both Wireless and VPN network access. This is an advisory notice only; no downtime is anticipated during this process.

Maintenance

Bay File Recovery

Technicians have identified a problem that results in Bay rebooting unexpectedly during the file restore process. To stabilize the server they are working with the software vendor and will not perform this type of restore until the root cause is identified. You can access your files on Bay and save them as you have in the past.

If you discover that files are missing,  please submit a request at https://support.csuchico.edu/TDClient/Requests/ServiceDet?ID=8065 for file recovery. An alternative file restoral process is being used to recover missing files.

We apologize for any inconvenience this has caused and appreciate your patience as we work with the software vendor to resolve this issue.

Maintenance, Outage

Shibboleth Authentication Emergency Restart

Unannounced changes to the Zoom service require an emergency reconfiguration and restart of our Shibboleth Identity Provider. This will occur at 12:15 PM today.

Authentication and authorization services to federated applications will be unavailable for 5-10 minutes. Users will lose any active single sign-on sessions. Shibboleth federated systems effected by this outage include TeamDynamix, CFS, Lynda.com, and CSYou.calstate.edu.