Phone System Upgrades

Computing and Communications Services (CCSV) will be implementing a major upgrade to our campus voice solution, also known as the Avaya Private Branch Exchange (PBX), in the latter part of June 2020.

With this upgrade comes added flexibility for users, including the opportunity to transition to Software-based telephony, also known as a soft phone. A soft phone allows a user to answer their office extension from their desktop or laptop, regardless of location.

A migration strategy is being developed—one which may change as needs arise, and one which will be heavily informed by the University’s plan to return faculty, staff, and students to campus. CCSV will coordinate with each department to understand its specific telephony needs, and build a solution to best meet those needs.

This deployment is significant not only under the circumstances we find ourselves in during the COVID-19 pandemic, but also as a critical needs tool that will ensure business continuity for the University.

For more information and to view the projected timeline, please visit

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