Maintenance, Security

February Desktop Security Updates Approved for Campus Computers

The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, February 25th at 5:00pm. On Thursday at 5:00pm, if you have not installed this month’s patches, they will automatically begin installing, and when done, may reboot your computer. If your computer is off at the time of the deadline, updates will begin installing the next time you log in, and when done, may reboot your computer.

 We highly recommend that you install the patches as soon as you are prompted to do so, before the installation deadline. This way, you can be present when the computer needs to restart and you have more control over the restart timing, allowing you to save any open work. If you ignore the update messages you run the risk of updates being applied while you are not present and potentially having your computer restart and possibly even losing unsaved work.

Some non-Microsoft patches require web browsers to be closed, and may fail otherwise. If you have any updates fail, try closing any open browser windows and install again.

Maintenance, Voicemail

Voicemail Maintenance

Scheduled Downtime: 6:00 AM Wednesday, February 24 to 8:00 AM Wednesday, February 24
Services Impacted: Campus Voicemail
Anticipated Availability: 6:00 AM Wednesday, February 24

During this maintenance period, campus voicemail will undergo configuration changes for integration with other systems. Voicemail will be unavailable during this work; callers to the voicemail system will instead receive a message indicating the system is down for planned maintenance.


Perceptive Content/ImageNow Database Maintenance

Scheduled Downtime: 5:00 PM Wednesday February 17th to 8:00 AM Thursday February 18th
Services Impacted: Perceptive Content/Imagenow
Anticipated Availability: 8:00 AM Thursday, February 18th

There will be an outage of Perceptive Content/Imagenow Thursday 2/18 until 8:00 AM, while the Enterprise Systems division updates the Microsoft SQL Server that houses the Perceptive Content database. We will set the login service to disallow new logins after 5:00 pm Wednesday. Services should be restored no later than 8:00 AM.


Avoid Phishing Scams

Phishing scams are attempts by hackers and cybercriminals to steal personal information or hijack computing resources.  Phishing scams work by pretending to be important notifications that claim something is wrong with your account and you have to take immediate action to fix it. The link provided in the email is intended to trick you into entering your password or other personal information.  Once you are tricked into providing this information, the attackers use your email account to send thousands of new phishing emails to other potential victims.

More than 200 CSU, Chico Students have fallen victim to phishing scams in the first two weeks of the semester. Because these emails are coming from compromised Chico State email accounts, they are impossible to block without blocking legitimate email. Information Resources is attempting to identify and shut down compromised accounts by analyzing network traffic, but we need your help. Please look very carefully at any email that is asking you to verify your account, or validate your information; it’s most likely a phishing email and should just be deleted.   If an email looks suspicious, delete it.

Remember, Chico State will never ask you for your password via email, and we never send official emails from student email accounts.

For more information about recognizing phishing scam emails please visit the following website:

Additional voluntary Information Security awareness videos are available for all employees here: SANS Securing the Human Security Training

If you believe that your account has been compromised or have questions, please contact IT Support Services at 898-HELP (4357) or by emailing and we’ll be glad to assist you.

Maintenance, PeopleSoft

PeopleSoft HRSA Maintenance – 48 Hour Outage

Scheduled Downtime: 5:00 PM Friday, February 12th to 5:00 PM Sunday, Feb 14th
Services Impacted: PeopleSoft HRSA
Anticipated Availability: 5:00 PM Sunday, Feb 14th

There will be a 48 hour outage of PeopleSoft HRSA for a scheduled system update (upgrading PeopleTools from 8.53.02 to 8.54.09) from 5:00 PM Friday, February 12th to 5:00 PM Sunday, Feb 14th. All PeopleSoft services will be down between 5:00 PM Friday, February 12th to 5:00 PM Sunday, Feb 14th. This includes student/faculty/staff access to PeopleSoft Self Service. This will not affect the rest of the Portal or BlackBoard Learn. We expect all PeopleSoft services restored by 05:00 PM Feb 14th.

Note: Campuses that have already performed this upgrade report some browser issues that can be corrected by clearing the browser cache.