Month: November 2022

ID Cards

ID Card Issues

Posted on by admin

UPDATE: The issue with creating ID cards for new students and employees has been resolved.

The ID Card System has experienced some issues this week that technicians have addressed, or are working to address:

Currently, there is an issue with creating ID cards for new students and employees. Technicians are working on this issue and hope to have it resolved soon.

The GET mobile app has released a new version. We’ve received reports of issues with the old version of the app. The GET mobile app allows people to add funds to their Wildcat card. If you use the GET mobile app you should remove it and install the new version from your phone’s app store. The GET web interface remains available. More information about GET is available at www.csuchico.edu/idcard/funds.shtml.

Campus users who attempted to access the Wildcat Card ID Card Management system earlier today likely received an error message and would have been prevented from uploading their picture or reporting their Wildcat ID lost. This access issue has been resolved. More information about accessing the ID Card Manager is available at www.csuchico.edu/idcard/manager.shtml.

Uncategorized

LastPass Maintenance

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LastPass will be conducting maintenance on Friday, November 18th, 9:00 PM – 11:00 PM. During this time LastPass users will unable to log in to LastPass using federated login, passwordless login, or standard login with an account enabled to use the LastPass Authenticator for multifactor authentication. More information is available at status.lastpass.com.

PeopleSoft

PeopleSoft CFS Maintenance

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PeopleSoft CFS (Financial System) will be unavailable for an extended maintenance window:

  • Scheduled start: Friday, November 18, 2022 at 5:00 PM
  • Scheduled end: Monday, November 21, 2022 at 9:00 AM
  • Scheduled duration: 64 hours over 4 days

This will not impact other PeopleSoft services hosted in CS or HR, such as student records, admissions, class scheduling, or employee self-service.

This maintenance window is needed so that PeopleSoft CFS can be upgraded to Maintenance Pack 5, which provides the latest features and bug fixes.

Email

Starting November 21st: All Campus E-mail on Office 365

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E-mail is being migrated from @mail.csuchico.edu Gmail accounts to @csuchico.edu Office 365 accounts. Beginning November 21st all campus e-mail will be accessible through Office 365, and your sole e-mail interface for all campus e-mail communications will use your address ending in @csuchico.edu.

This migration only affects e-mail. Access to other Google applications including Google Drive, Docs, Sheets, Slides, Sites, and other Google content will not be affected.

During the migration, e-mails that get sent to your campus Gmail account will be automatically forwarded to your Office 365 account, and any existing e-mails in campus Gmail accounts will be moved to Office 365 accounts. All campus e-mail addresses will be username@csuchico.edu. E-mails sent to username@mail.csuchico.edu will be delivered to username@csuchico.edu. You can continue using Gmail until the November 21st cutover described below.

Migration Timeline:

  • Currently: Student Gmail e-mails are synchronizing to Office 365. This will not be visible to the student and students should continue to use their Gmail account during the migration. On November 21st, all student Gmail e-mails will be completely synced to their Office 365 inbox, and students can begin using their Office 365 mailboxes exclusively.
  • November 21st: Access to campus Gmail disabled. All campus e-mail should be accessed via outlook.com/csuchico.edu or by configuring an Office 365 e-mail client.

Tip for Mobile users: If you access e-mail on your phone, download the Outlook app from your app store. Be sure to do this after November 21st (after your Office 365 mailbox is completely migrated).

More information about the campus e-mail migration is available at the Wildcat Mail Migration website.

Security

Smishing Alert

Posted on by admin

ISEC has received multiple reports by other CSU campuses about individuals receiving unsolicited text messages from unrecognized phone numbers masquerading as campus officials. If you have received a similar text message, please do not reply or respond to the message.

What is Smishing?

Smishing is a term used to describe phishing attempts and scams that use text messages or (Short Message Service) SMS as the primary attack platform. It is used to gather different types of personal information, including addresses, credit card information, and more.

Spam texts (also known as phishing texts spam) are messages sent by hackers which attempt to get you to click on a link or divulge personal details such as banking information, credit cards, address, or even your social security number. Scam types vary, but they will usually make lucrative offers or pretend to be university administration to get you to respond.

Spam or fake text messages vary in form and content, but some key guidelines exist to identify text scams. Here are some common examples:

  • The message has no relevance to you.
  • The message is urgent or needs immediate action from you.
  • The text message contains misspellings or poor grammar.
  • The text message comes from an unknown phone number or suspicious email address.
  • If a text message comes from a lengthy and/or suspicious-looking email address, it is a spam text message.
  • The text message contains a suspicious link.
Security, Software

Microsoft Defender

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To enhance the security of campus managed computers IT is moving from Malwarebytes to Microsoft Defender on PCs and Macs. Mac users will notice a new icon on the menu bar and a new Microsoft Defender application. The transition for PCs will be seamless with enhanced security features enabled on the existing Defender installations. These enhanced features will help detect and remediate vulnerabilities and attacks in real time. Malwarebytes will be removed from all campus managed computers. The removal process should happen in the background and should not require user intervention.

Email

Important Campus E-mail Changes Coming

Posted on by admin

Over Thanksgiving break, IT will be migrating all Gmail e-mail accounts to the Office 365 platform. This migration only affects e-mail. Access to other Google applications including Google Drive, Docs, Sheets, Slides, Sites, and other Google content will not be affected.

Currently Gmail is primarily used by students and Office 365 (Outlook) is primarily used by employees. Employees also have Gmail accounts, but most go unused. This migration should not affect employees that do not currently use their campus Gmail account.

Once the migration starts, e-mails that get sent to your campus Gmail account will be automatically forwarded to your Office 365 account, and any existing e-mails in campus Gmail accounts will be moved to Office 365 accounts. All campus e-mail addresses will be username@csuchico.edu. E-mails sent to username@mail.csuchico.edu will be delivered to username@csuchico.edu. You can continue using Gmail until the November 21st cutover described below.

Migration Timeline:

  • November 1st: Student Gmail e-mails synchronize to Office 365. This will not be visible to the student and students should continue to use their Gmail account during the migration. On November 21st, all student Gmail e-mails will be completely synced to their Office 365 inbox and students can begin using their Office 365 mailboxes exclusively.
  • November 21st: Access to campus Gmail disabled. All campus e-mail should be accessed via outlook.com/csuchico.edu or by configuring an Office 365 e-mail client.

More information about the campus e-mail migration is available at the Wildcat Mail Migration website.