The campus began migrating to a new phone system in January. This work will continue through this year. You can check the Building Migration Roadmap for the status of your building. If your office has been migrated, you may have been given the soft phone solution, Avaya Workplace.
The major upgrade to our campus voice system is now complete. Computing and Communications Services (CCSV) has begun migrating users to take advantage of the new phone system features, including remote telephony. Migration to Avaya IX Workplace, our new software-based phone solution, has been designed for all users regardless of work location. This solution allows users to place and receive calls from their computer or mobile device, and can be used whether working remotely or on campus.
First to migrate are departments that will occupy the new Physical Sciences Building. Next will be users in offices on the north side of the creek, followed by the south side. CCSV has developed a migration roadmap for the campus indicating which buildings will follow.
While the complete migration of all campus users will take many months, we will be working to complete this task in as timely a manner as possible. For more information regarding migration, please visit the CCSV Phone Upgrade page. There you will find our building migration roadmap and information about Avaya IX Workplace. Tutorials, walkthroughs, and other help topics for Avaya IX Workplace can be found in our Knowledge Base page.
Scheduled Maintenance: 6:00 AM – 7:00 AM Wednesday, July 29th
Services Impacted: Campus Voice Mail
The campus voicemail server will be temporarily offline for routine maintenance and configuration changes. During this time callers will not be able to leave or retrieve messages. Downtime is expected to be minimal during this window.
Scheduled Maintenance: 8:00 AM – 5:00 PM Saturday August 1st & 8:00 AM – 5:00 PM Sunday August 2nd
Services Impacted: Campus Phone System (PBX)
From 8:00 AM -5:00 PM on both days, the campus phone system may be unavailable. This will affect all of the campus PBX phone system – calls using on-campus phones or the Avaya desktop softphone client. At times, external phone calls to/from Skype for Business or Microsoft Teams may also be affected.
This work will NOT affect other campus voice communication systems, such as 911 dispatch, Zoom, or internal phone calls within Skype or Teams.
In preparation for the upcoming major upgrade to our campus voice solution, also known as the Avaya Private Branch Exchange (PBX), our vendor will need to perform maintenance to the current PBX. This maintenance is not expected to cause a major outage, but could cause brief interruptions to campus voice services. This maintenance will occur June 22 through June 26, during non-work hours, from 7 PM to 9 PM, to minimize disruption to campus users.
Our major PBX upgrade is now planned for Saturday, July 18, from 8 AM to 5 PM. During this time, the campus voice solution will not be available. Once the upgrade is complete, we will begin implementing our voice migration strategy, deploying voice solutions department by department. Until your department has been migrated, your current voice solution will operate as usual.
For more information and to view the projected timeline, please visit http://www.csuchico.edu/ccsv
Computing and Communications Services (CCSV) will be implementing a major upgrade to our campus voice solution, also known as the Avaya Private Branch Exchange (PBX), in the latter part of June 2020.
With this upgrade comes added flexibility for users, including the opportunity to transition to Software-based telephony, also known as a soft phone. A soft phone allows a user to answer their office extension from their desktop or laptop, regardless of location.
A migration strategy is being developed—one which may change as needs arise, and one which will be heavily informed by the University’s plan to return faculty, staff, and students to campus. CCSV will coordinate with each department to understand its specific telephony needs, and build a solution to best meet those needs.
This deployment is significant not only under the circumstances we find ourselves in during the COVID-19 pandemic, but also as a critical needs tool that will ensure business continuity for the University.
For more information and to view the projected timeline, please visit www.csuchico.edu/ccsv.
A message from Scott Claverie, Director of Computing and Communication Services:
For those of you who use our Microsoft Skype service for instant messaging, presence and telephony, we experienced an outage yesterday due to a Microsoft software issue. More specifically, the Microsoft security patch that was installed on the servers had an ill effect on the servers themselves and created a wide spread interruption for all of our users. We have reexamined our process for patching and have identified a flaw where this incident could have been avoided. We have already made the necessary adjustments to our process to prevent this scenario from happening again. We understand that with any enterprise communication tool we offer we must make every effort to ensure its reliability 24 hours a day, 7 days a week and Skype has no exception to that effort. Our promise to you is to always improve upon the services we provide in support of our campus mission.
I apologize for any inconvenience this may have caused to either you or your department.
Director, Computing and Communications Services
California State University, Chico
Maintenance Window: Saturday, January 6th 6:00 AM –
3:00 PM 5:00 PM
Services Impacted: Multiple Campus Systems
Electrical maintenance in Butte Hall on January 6th will affect multiple campus systems. The datacenter is currently undergoing testing to determine the extent of the outage. Campus email, Box.com, and Blackboard should not be affected. The Butte Hall network and phones will be unavailable for the duration of this maintenance.
At 6:00 AM on Thursday October 19th, AT&T will be performing the second part of an upgrade to the circuits that connect our telephone system with the outside world. This upgrade is moving campus to a more advanced and cost effective technology then what we have today.
We do not expect any service interruptions while AT&T performs the upgrade and their work should conclude by 7:00 AM. Our technicians will be on site to monitor the progress and test the service upon completion. If you experience any issues with your telephone service after the upgrade is complete, please contact ITSS at 898-HELP for support. This upgrade is the final part of the two part process that began in August.
Maintenance Window: Thursday, July 6th 11:30 AM – 3:30 PM
Services Impacted: University Farm Network & Telephone
During this maintenance window, network and campus telephone services to the University Farm will be interrupted for up to 2-3 hours as the connection between the Farm and campus is cut over to new microwave radios. During this time, calls to the Farm may be routed to voicemail, and only emergency 911 calling will be available from campus phones at the Farm. Cellular services will be unaffected.