Email

Starting November 21st: All Campus E-mail on Office 365

E-mail is being migrated from @mail.csuchico.edu Gmail accounts to @csuchico.edu Office 365 accounts. Beginning November 21st all campus e-mail will be accessible through Office 365, and your sole e-mail interface for all campus e-mail communications will use your address ending in @csuchico.edu.

This migration only affects e-mail. Access to other Google applications including Google Drive, Docs, Sheets, Slides, Sites, and other Google content will not be affected.

During the migration, e-mails that get sent to your campus Gmail account will be automatically forwarded to your Office 365 account, and any existing e-mails in campus Gmail accounts will be moved to Office 365 accounts. All campus e-mail addresses will be username@csuchico.edu. E-mails sent to username@mail.csuchico.edu will be delivered to username@csuchico.edu. You can continue using Gmail until the November 21st cutover described below.

Migration Timeline:

  • Currently: Student Gmail e-mails are synchronizing to Office 365. This will not be visible to the student and students should continue to use their Gmail account during the migration. On November 21st, all student Gmail e-mails will be completely synced to their Office 365 inbox, and students can begin using their Office 365 mailboxes exclusively.
  • November 21st: Access to campus Gmail disabled. All campus e-mail should be accessed via outlook.com/csuchico.edu or by configuring an Office 365 e-mail client.

Tip for Mobile users: If you access e-mail on your phone, download the Outlook app from your app store. Be sure to do this after November 21st (after your Office 365 mailbox is completely migrated).

More information about the campus e-mail migration is available at the Wildcat Mail Migration website.

Email

Important Campus E-mail Changes Coming

Over Thanksgiving break, IT will be migrating all Gmail e-mail accounts to the Office 365 platform. This migration only affects e-mail. Access to other Google applications including Google Drive, Docs, Sheets, Slides, Sites, and other Google content will not be affected.

Currently Gmail is primarily used by students and Office 365 (Outlook) is primarily used by employees. Employees also have Gmail accounts, but most go unused. This migration should not affect employees that do not currently use their campus Gmail account.

Once the migration starts, e-mails that get sent to your campus Gmail account will be automatically forwarded to your Office 365 account, and any existing e-mails in campus Gmail accounts will be moved to Office 365 accounts. All campus e-mail addresses will be username@csuchico.edu. E-mails sent to username@mail.csuchico.edu will be delivered to username@csuchico.edu. You can continue using Gmail until the November 21st cutover described below.

Migration Timeline:

  • November 1st: Student Gmail e-mails synchronize to Office 365. This will not be visible to the student and students should continue to use their Gmail account during the migration. On November 21st, all student Gmail e-mails will be completely synced to their Office 365 inbox and students can begin using their Office 365 mailboxes exclusively.
  • November 21st: Access to campus Gmail disabled. All campus e-mail should be accessed via outlook.com/csuchico.edu or by configuring an Office 365 e-mail client.

More information about the campus e-mail migration is available at the Wildcat Mail Migration website.

Email

Email Migration Postponed

The email migration of campus Gmail accounts to Office365 is temporarily postponed.

Once the new date is set, we will communicate the details to the campus community. Until further notice, no action is required and campus email accounts will remain unchanged.

Updates about the migration will be added to the Wildcat Mail Migration website.

Email

Upcoming Changes to Wildcat Mail

We will be moving all campus email from Gmail to Outlook. Specific migration dates are still being determined. The full timeline should be available in mid-July. Please stay tuned for future communications regarding this change.

Currently Gmail is primarily used by students and Outlook is primarily used by employees. Employees also have Gmail accounts, but most go unused. This migration should not affect employees that do not currently use their campus Gmail account.

Once the transition starts, emails that get sent to your campus Gmail account will be automatically forwarded to your Outlook account, and any existing emails you have within the Gmail account will be moved over to your Outlook account. It is important to note, that this will only change what you utilize for email. You will still have access to the same Google applications that you do today.

As details about the transition continue to unfold, we will update the Wildcat Mail Migration website.

Email

Exchange Client Issues

In an effort to reduce phishing and account compromises some legacy authentication methods were disabled this morning. These older authentication methods don’t support multi factor authentication (Duo).

Some clients, particularly on mobile devices, may still be using these authentication methods and will need to be reconfigured. If you are experiencing issues connecting to Exchange email, removing and re-adding the account on the device should resolve the issue.

iOS Exchange Email Configuration: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=15296

Android Exchange Email Configuration: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=11691

Email

Training or Disabling Clutter in Outlook

Clutter is a Microsoft Outlook feature that attempts to help you filter low-priority email, saving time for your most important messages. The email server keeps track of the email you read and the ones you don’t. Clutter is automatic. As new email comes in, it takes messages you’re most likely to ignore and puts them into the “Clutter” folder. The more you use it, the better it gets. And if you find Clutter isn’t for you, you can turn it off.

It’s important to either closely watch your Clutter folder while it learns your preferences, or disable Clutter, to avoid missing important emails. Information on how to monitor and train Clutter, or how to disable Clutter is available at https://support.csuchico.edu/TDClient/KB/ArticleDet?ID=11701.

Email, Security

Campus Targeted Phishing Email

We received multiple reports this morning of the following phishing email targeting the campus:

The following actions were immediately taken:

  • The sending account was disabled
  • Microsoft also blocked the sending account
  • The link URL was blocked on campus
  • The link URL was reported to Palo Alto Networks to be blocked off campus

If you received this email please delete it without clicking on any links. If you clicked on the link and provided your credentials your account has been compromised. If you suspect your account was compromised you should immediately go to Account Center in the CSU, Chico Portal and reset your password.

There were a few indicators that this was a phishing email:

  • Poor grammar and punctuation
  • Unusual “From” address
  • Non-campus URL link (see the screenshot below).

If you are unsure of the validity of an email you can hover your mouse over any links without clicking on them to see the URL. A URL that does not match the content of the email should be considered suspicious.

Blackboard, Box, Email, Maintenance

Butte Hall Data Center Maintenance

Maintenance Window: Friday, June 8th  7:00 AM – 5:00 PM
Services Impacted: Multiple Campus Systems

Coinciding with the scheduled campus electrical maintenance, the data center will be unavailable June 8th, 7:00 AM – 5:00 PM. This outage will affect multiple campus systems. Campus email and Box.com should not be affected, but all other servers and campus apps will be offline, including Blackboard.