Office 365 sorts emails differently than Gmail. Here are a couple of tips to make sure you don’t miss any important emails.

Junk Email

The Office 365 system handles spam emails a little differently than Gmail. Both systems have robust spam filtering, but specific rules for what qualifies as spam may differ and we recommend checking for messages incorrectly marked as spam. Office 365 moves messages identified as spam to the Junk Email folder in your mailbox. If you find a message in Junk Email that was misidentified you can mark it as Not Junk to move it to your Inbox.

IT regularly reviews Spam filtering rules to avoid misidentifying campus emails as spam. Please report misidentified emails to ITSS.

Focused Inbox

Outlook on the web has a feature called Focused inbox for emails determined to be important. Other emails will show up in the Other inbox located next to Focused. If you’d like to have all emails in one place you can turn this feature off.

More information about Office 365 and these features is available at https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=10591.

E-mail is being migrated from @mail.csuchico.edu Gmail accounts to @csuchico.edu Office 365 accounts. Beginning November 21^st all campus e-mail will be accessible through Office 365, and your sole e-mail interface for all campus e-mail communications will use your address ending in @csuchico.edu.

This migration only affects e-mail. Access to other Google applications including Google Drive, Docs, Sheets, Slides, Sites, and other Google content will not be affected.

During the migration, e-mails that get sent to your campus Gmail account will be automatically forwarded to your Office 365 account, and any existing e-mails in campus Gmail accounts will be moved to Office 365 accounts. All campus e-mail addresses will be username@csuchico.edu. E-mails sent to username@mail.csuchico.edu will be delivered to username@csuchico.edu. You can continue using Gmail until the November 21^st cutover described below.

Migration Timeline:

• Currently: Student Gmail e-mails are synchronizing to Office 365. This will not be visible to the student and students should continue to use their Gmail account during the migration. On November 21st, all student Gmail e-mails will be completely synced to their Office 365 inbox, and students can begin using their Office 365 mailboxes exclusively.
• November 21st: Access to campus Gmail disabled. All campus e-mail should be accessed via outlook.com/csuchico.edu or by configuring an Office 365 e-mail client.

Tip for Mobile users: If you access e-mail on your phone, download the Outlook app from your app store. Be sure to do this after November 21st (after your Office 365 mailbox is completely migrated).

More information about the campus e-mail migration is available at the Wildcat Mail Migration website.

Over Thanksgiving break, IT will be migrating all Gmail e-mail accounts to the Office 365 platform. This migration only affects e-mail. Access to other Google applications including Google Drive, Docs, Sheets, Slides, Sites, and other Google content will not be affected.

Currently Gmail is primarily used by students and Office 365 (Outlook) is primarily used by employees. Employees also have Gmail accounts, but most go unused. This migration should not affect employees that do not currently use their campus Gmail account.

Once the migration starts, e-mails that get sent to your campus Gmail account will be automatically forwarded to your Office 365 account, and any existing e-mails in campus Gmail accounts will be moved to Office 365 accounts. All campus e-mail addresses will be username@csuchico.edu. E-mails sent to username@mail.csuchico.edu will be delivered to username@csuchico.edu. You can continue using Gmail until the November 21^st cutover described below.

Migration Timeline:

• November 1^st: Student Gmail e-mails synchronize to Office 365. This will not be visible to the student and students should continue to use their Gmail account during the migration. On November 21^st, all student Gmail e-mails will be completely synced to their Office 365 inbox and students can begin using their Office 365 mailboxes exclusively.
• November 21^st: Access to campus Gmail disabled. All campus e-mail should be accessed via outlook.com/csuchico.edu or by configuring an Office 365 e-mail client.

More information about the campus e-mail migration is available at the Wildcat Mail Migration website.

The email migration of campus Gmail accounts to Office365 is temporarily postponed.

Once the new date is set, we will communicate the details to the campus community. Until further notice, no action is required and campus email accounts will remain unchanged.

Updates about the migration will be added to the Wildcat Mail Migration website.

We will be moving all campus email from Gmail to Outlook. Specific migration dates are still being determined. The full timeline should be available in mid-July. Please stay tuned for future communications regarding this change.

Currently Gmail is primarily used by students and Outlook is primarily used by employees. Employees also have Gmail accounts, but most go unused. This migration should not affect employees that do not currently use their campus Gmail account.

Once the transition starts, emails that get sent to your campus Gmail account will be automatically forwarded to your Outlook account, and any existing emails you have within the Gmail account will be moved over to your Outlook account. It is important to note, that this will only change what you utilize for email. You will still have access to the same Google applications that you do today.

As details about the transition continue to unfold, we will update the Wildcat Mail Migration website.

In an effort to reduce phishing and account compromises some legacy authentication methods were disabled this morning. These older authentication methods don’t support multi factor authentication (Duo).

Some clients, particularly on mobile devices, may still be using these authentication methods and will need to be reconfigured. If you are experiencing issues connecting to Exchange email, removing and re-adding the account on the device should resolve the issue.

iOS Exchange Email Configuration: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=15296

Android Exchange Email Configuration: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=11691