Blackboard, Email, VPN, Wireless

Student Portal/WildcatMail Login Issues

UPDATE: The login issues were resolved as of 2:00 PM. Students should be able to log into the Portal, WildcatMail, Wireless, etc..

There is currently an issue with student accounts preventing them from logging into the Portal, WildcatMail, campus wireless, etc..

Technicians are aware of the problem and are working to correct it.  We hope to have this issue resolved by 2:00 today (5/22).

Email

Display Name Changes

As you are hopefully aware, Friday May 19th at 5pm the campus will begin the transition to our new identity management system called Account Center. This process will require us to sync up data from multiple systems that have been managed manually for many years. There are many relatively subtle effects of this synchronization process, but two of them will be highly visible as early as Saturday morning:

  1. You may see changes to your first and/or last name. Your updated name will be copied from the Preferred Name fields in PeopleSoft or if you do not have a preferred name in PeopleSoft, your name will be copied from the Legal Name fields in PeopleSoft. Your name will also include your middle initial (if you have one).
    1. After the new Account Center system is available in early June, you will be able to update the way your name is displayed and these changes will be reflected in other campus systems (email, Blackboard Learn, and Google Apps).
  2. First and last names will be re-ordered in the email system. Names have historically been displayed as LastName, FirstName (e.g. Kodai, Scott).  Beginning on 5/20, the ordering will change to FirstName MiddleInitial LastName (e.g. Scott R Kodai). Since I’ve been involved in early testing of the system, you’ll notice that my name has already been changed (you’ll also notice that my middle initial has already been removed… sometimes it’s good to have connections).
    1. This change will impact the way that you find people in the Global Address List (i.e. when searching for people while sending email). When you search for a user’s name, the default search will now be first name (e.g. Scott) instead of last name (e.g. Kodai). Advanced search options will still allow searching by last name.
    2. Sorting email by “From” in your email client (e.g. Outlook) will result in email from the same person sorting to different parts of the list. For example, email sent by me before the change will sort with the K’s (Kodai, Scott) and email sent after the change will sort with the S’s (Scott Kodai). Of course, searching for email by typing from:”Kodai” will still list all emails sent from me, regardless of the order of my name.

We know this is a significant change and it will likely be frustrating for many of you. I’m sorry for that, but unfortunately there’s no way to make this major implementation completely seamless.

ITSS and the Account Center implementation team are actively working on documentation to assist with the transition and we will be sharing that with you as soon as it’s complete (most likely the middle of next week). Stay tuned!

For a general explanation of the University’s Identity Management Initiative and the Account Center implementation, please see the Enterprise Applications and Data Services website at http://www.csuchico.edu/eads/iam/index.shtml.

If you have questions or concerns, please submit a request at https://support.csuchico.edu or contact IT Support Services at x4357 (HELP).

Email, Maintenance

Active Directory Federation Services Upgrade

Scheduled Downtime: 7:00 AM to 8:00 AM Wednesday, June 15th
Services Impacted: Exchange Email and Office 365
Anticipated Availability: 8:00 AM Wednesday, June 15th

A change to Active Directory Federation Services (ADFS) may cause an interruption to Exchange and Office 365 services during this upgrade. After the upgrade is complete users will receive a new logon page when authenticating to the Exchange/o365 web interface.

adfs

Email

Managing Junk Email and Clutter

With the move to Microsoft Online for faculty/staff Exchange email came a new system for managing junk email, and a new feature called Clutter.

Instead of email digests, spam email is now moved to a Junk Email folder within your Exchange mailbox. More information about Exchange junk email filtering is available at https://support.office.com/en-ie/article/Overview-of-the-Junk-Email-Filter-5ae3ea8e-cf41-4fa0-b02a-3b96e21de089

Clutter is a new feature that attempts to sort low priority emails.

Clutter learns from your actions to determine the messages you are likely to ignore. As less important messages arrive, they are automatically moved to the Clutter folder. Clutter does this by leveraging Office Graph’s sophisticated machine learning techniques to determine which messages are Clutter. It gets smarter over time, learning from your prior actions with similar messages, and assessing things like the type of content and even how you are addressed in the message. The Clutter experience is personalized to each individual and reflects an email experience that adapts to your actions and preferences without you having to do anything. The information Clutter learns from each user’s actions are only applied to that user’s experience and are not shared with anyone else. –De-clutter your inbox in Office 365

If you wish to use Clutter it is important to check your Clutter folder often while it is learning what emails are likely to be less important. There is also an option to disable Clutter if you don’t wish to use it. More information, including how to turn Clutter off, is available at https://support.office.com/en-in/article/Use-Clutter-to-sort-low-priority-messages-in-Outlook-2016-for-Windows-7b50c5db-7704-4e55-8a1b-dfc7bf1eafa0

Email, Outage

Outlook Online Outage

Some people are unable to log into Outlook Online (Outlook Web Access). This does not seem to be affecting access via Outlook or other email clients. Technicians are aware of the problem and working to correct it.

Update 7/28 4:30 PM: Outlook Online is now working.