Some people are unable to log into Outlook Online (Outlook Web Access). This does not seem to be affecting access via Outlook or other email clients. Technicians are aware of the problem and working to correct it.
Update 7/28 4:30 PM: Outlook Online is now working.
Due to the Exchange migration, we experienced very high call volumes at ITSS yesterday. This call volume is continuing today as people work through the changes necessary for their devices to point to the new email servers at Microsoft.
I’d like to apologize for the inconvenience and let you know that we are working as hard as we can to get to every call. We are working to keep hold times below 10 minutes, but have not always been successful. Please be patient with our staff and students as they try to assist every customer as quickly as possible.
If you are experiencing issues accessing email, there are several options you might take if you need immediate assistance:
Please be patient as we work through the issues surrounding this major change to email.
Thank you!
—
Scott Kodai
Manager, IT Support Services
California State University, Chico
The migration to Exchange Online, Microsoft’s hosted cloud service, is taking longer than testing indicated it would. Presently 1200 of 5300 users (22%) have been switched over since the 3:00 AM start time. The rest of the users should be moved over the course of the day.
There may be delegate issues during the transition as they are not supported between cloud users and “on premise” users.
More information is available at https://www.csuchico.edu/email.
Scheduled Downtime: 6:00 AM Monday, July 20th to 7:00 AM Monday, July 20th
Services Impacted: Campus voicemail, including phone trees/call processors
Anticipated Availability: 7:00 AM Monday, July 20th
During the maintenance window outlined above, campus voicemail services may be unavailable. During this time, callers will be unable to leave or retrieve messages, but will instead hear a message indicating the system is under maintenance. In addition to typical voicemail messaging, phone trees/call processors handled by that system will also be affected. (i.e. ‘press 1 for person A, press 2 for person B’ prompting). All services are expected to be fully operational no later than 7:00 AM that same day.
As part of the transition to TeamDynamix, new incident creation in Footprints Incident Management has been disabled. This does not affect Change Management or other Footprints workspaces. Footprints Incident Management is no longer accepting email from itss-requests@csuchico.edu.
Access to the old Service Catalog in the wiki (Confluence) has also been disabled. You can access the new TeamDynamix Service Catalog at https://support.csuchico.edu/TDClient/Requests/ServiceCatalog.
A serious vulnerability has been announced for Adobe Flash Player. This is being exploited in the wild, and an attacker could take control of an affected machine. Adobe has released a new version of Flash Player to address this. ITSS will be upgrading campus computers to the latest version starting Monday, July 13th. Users will have the option to defer the installation two times, until the installation deadline of 7/15 at 5pm arrives.
When you receive the upgrade, you will see a screen that looks like this:
Close any programs that are mentioned in the window, then click Continue. The upgrade will only take a minute or so.
More information on this vulnerability:
https://helpx.adobe.com/security/products/flash-player/apsb15-16.html
Next week, Information Resources will be rolling out a new tool called TeamDynamix that will give faculty, staff, and students easier access to requesting IT services.
TeamDynamix will provide many improvements for users over our existing IT tool, including:
TeamDynamix will also provide many improvements to our IT staff, allowing them to better manage and resolve your requests.
What will change?
Most of the changes will be behind the scenes, but you may notice a change in the email notifications you get when you request help with an IT service.
With our old system, when you called or emailed IT Support Services, you received a rather plain-looking email notification from itss-requests@csuchico.edu.
With TeamDynamix, you will get notification emails from notify@teamdynamixapp.com. These emails will have the campus logo on them, as well as a link to your request that you can view and track online. You can reply to the email to add comments or information to your request. For more information, please see the “Changes in email notifications” knowledgebase article.
Visit the Service Catalog
TeamDynamix will replace our existing system next week, but you are more than welcome to look at the services that will be offered through TeamDynamix by visiting the TeamDynamix service catalog. This is just a partial list of available IT services, and will grow over time. For information on using the TeamDynamix service catalog, visit the TeamDynamix knowledge base.
Of course, you can always contact IT Support Services directly at x4357 or by emailing itss@csuchico.edu.
For more information on TeamDynamix, visit www.csuchico.edu/support.
On July 21st, Exchange mailboxes will be migrated to Exchange Online, Microsoft’s hosted cloud service. Migration and support information can be found at http://www.csuchico.edu/email.
Overall, your email experience should be exactly as it is now, but once your mailbox has migrated you’ll notice several things:
To ensure you have no level 1 data in your email, it is recommended that you run Identity Finder on your workstations and remove Level 1 data prior to the email migration. More information can be found at https://wiki.csuchico.edu/confluence/display/help/Identity+Finder
Information about email and cloud storage security can be found at http://www.csuchico.edu/isec/tools_resources/online_cloud_storage.shtml
