Telephone, Voicemail

Voicemail Server Maintenance

Scheduled Maintenance: 6:00 AM – 7:00 AM Wednesday, July 29th
Services Impacted: Campus Voice Mail

The campus voicemail server will be temporarily offline for routine maintenance and configuration changes. During this time callers will not be able to leave or retrieve messages. Downtime is expected to be minimal during this window.

Telephone

Campus Phone System (PBX) Upgrade

Scheduled Maintenance: 8:00 AM – 5:00 PM Saturday August 1st & 8:00 AM – 5:00 PM Sunday August 2nd
Services Impacted: Campus Phone System (PBX)

From 8:00 AM -5:00 PM on both days, the campus phone system may be unavailable. This will affect all of the campus PBX phone system – calls using on-campus phones or the Avaya desktop softphone client. At times, external phone calls to/from Skype for Business or Microsoft Teams may also be affected.

This work will NOT affect other campus voice communication systems, such as 911 dispatch, Zoom, or internal phone calls within Skype or Teams.

Maintenance, TeamDynamix

TeamDynamix Migration

Scheduled Downtime: 4:00 AM – 9:00 AM Friday, July 31st
Services Impacted: TeamDynamix (KB, Service Catalog, Incident Management, Project Management)

TeamDynamix will be unavailable for approximately five hours as the vendor migrates us into a single-tenant environment. This will affect the TeamDynamix Knowledge Base, Service Catalog, Incident Management, and Project Management. We do not anticipate any significant change in client-facing functionality as a result of this migration. TeamDynamix should be available by 9:00 AM Friday, July 31st.

Maintenance, Network, VPN

Border Firewall Migration

Scheduled Maintenance: 8:00 AM – 12:00 noon Saturday, July 25th
Services Impacted: VPN, Portal, etc.

On Saturday, July 25th, between 8:00 AM and 12:00 noon, the campus network will migrate to new border firewall platforms. These new systems bring significant capacity increases to the campus (particularly for GlobalProtect VPN), as well as new security features to better protect out systems and services.

During this transition, all campus Internet connectivity will see interruption. Downtime will be kept to a minimum, but significant outages may occur if unexpected problems arise during the migration. All campus-based services, including VPN, Portal, remote desktop access will be unreachable from off-campus.

Many campus systems and services are no longer housed on-campus, and will not experience downtime due to this work, including the campus web, Learn, CMS, email, and any other cloud-based services.