Maintenance, TeamDynamix

TeamDynamix Migration

Scheduled Downtime: 4:00 AM – 9:00 AM Friday, July 31st
Services Impacted: TeamDynamix (KB, Service Catalog, Incident Management, Project Management)

TeamDynamix will be unavailable for approximately five hours as the vendor migrates us into a single-tenant environment. This will affect the TeamDynamix Knowledge Base, Service Catalog, Incident Management, and Project Management. We do not anticipate any significant change in client-facing functionality as a result of this migration. TeamDynamix should be available by 9:00 AM Friday, July 31st.

Maintenance, Network, VPN

Border Firewall Migration

Scheduled Maintenance: 8:00 AM – 12:00 noon Saturday, July 25th
Services Impacted: VPN, Portal, etc.

On Saturday, July 25th, between 8:00 AM and 12:00 noon, the campus network will migrate to new border firewall platforms. These new systems bring significant capacity increases to the campus (particularly for GlobalProtect VPN), as well as new security features to better protect out systems and services.

During this transition, all campus Internet connectivity will see interruption. Downtime will be kept to a minimum, but significant outages may occur if unexpected problems arise during the migration. All campus-based services, including VPN, Portal, remote desktop access will be unreachable from off-campus.

Many campus systems and services are no longer housed on-campus, and will not experience downtime due to this work, including the campus web, Learn, CMS, email, and any other cloud-based services.

Maintenance

Campus Phone System Update

The June 22 through June 26 maintenance to the campus phone system is now complete. This maintenance prepared the campus phone system for its major upgrade to be completed this summer.

Although the major PBX upgrade was initially planned for mid-July, this date would have coincided with the campus power shutdown. The campus power shutdown would have presented several challenges to our installation team, proper system rollout, and testing. To provide the best possible conditions for upgrade efforts and thorough testing afterward, CCSV has elected to reschedule the upgrade to Saturday, August 1, from 8 AM to 5 PM.

For more information and to view the projected timeline, please visit www.csuchico.edu/ccsv

Maintenance, PeopleSoft

PeopleSoft Maintenance

Scheduled Downtime:  5:30 PM Friday February 28th – 5:00 PM Saturday February 29th
Services Impacted:  All PeopleSoft (CS & HR) and related applications

This maintenance window is being planned to allow for the upgrade of Oracle services at the Chancellor’s Office for all CMS applications.  During this maintenance window all PeopleSoft services will be offline and unavailable.

Blackboard, Maintenance

Blackboard Extended Downtime

Scheduled Downtime: December 25th 12:01 AM – December 27th 11:59 PM
Services Impacted: Blackboard Learn

Blackboard is moving to the cloud!

Blackboard Learn is scheduled to move to SaaS hosting on December 25-27th. This will require a three-day downtime.

What are the benefits of SaaS? This new delivery model is more flexible than our current hosting plan:

  • Reduced downtime. After this change is complete, we will be able to complete most maintenance updates without ever taking Blackboard offline.
  • Higher quality. Because we will receive continuous software updates, we will always be running the latest bug fixes from Blackboard.
  • Faster access to new features. The SaaS model allows us to deliver new features faster than we have in the past.
  • Peace of mind. Blackboard’s experienced hosting team will be on-duty 24 hours a day, 365 days a year, so that our technicians can focus on other strategic priorities.

More information for students and faculty: Blackboard Migration to SaaS.