Category: Maintenance

Maintenance

Kaltura Maintenance

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Scheduled Maintenance: Saturday, October 22nd 11:00 PM – Friday, October 28th
Services Impacted: Kaltura Media

Kaltura Media accounts will undergo infrastructure changes starting on Saturday, October 22nd and ongoing through Oct 28th.

Access to existing Kaltura videos will be unavailable for a limited time during this maintenance window. Existing embedded media in a Blackboard course will play as usual. Access will be restored for users incrementally throughout the week. Newly recorded and uploaded videos will work without issue during this period.

Maintenance

CRA, Credential Admin, etc. Server Migration

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Scheduled Maintenance: Friday, September 30th 7:00 – 9:00 AM
Services Impacted: CRA, Credential Admin Dashboard, OMNI, Social Work Admin

The campus server hosting the following applications will be undergoing maintenance September 30th 7:00 – 9:00 AM:

Communication, Reporting & Analysis (CRA)
Credential Admin Dashboard
OMNI Server Information
Social Work Admin Dashboard

These services will be unavailable as the server is migrated to a new infrastructure.

LastPass, Maintenance

LastPass Maintenance

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Scheduled Maintenance: 10:00 PM – 12:00 AM Friday May 13th
Services Impacted: LastPass Password Manager

This maintenance is being performed by LastPass to ensure and maintain system performance and stability. All maintenance will be performed within the 2 hour maintenance window. LastPass will experience a 120 minute period of service disruptions.

Maintenance, Network, Wireless

Holt & AJH Network Maintenance

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As part of the Physical Science building demolition, underground fiber optic cables serving that area of campus need to be relocated to a new facility. This multi-phase project is being staged to minimize campus network impact, but affected buildings will experience downtime at some point during the migration.

Building cutovers have been scheduled for weekends during intersession to try and minimize impact as much as possible. Service interruptions will occur between 8AM and 8PM, possibly for the entire duration of the maintenance window:

1/15/22 — Holt – all wired/wireless networks, campus telephones

1/16/22 — Aymer J. Hamilton, Gateway Science Museum — all wired/wireless networks, campus telephones

Blue light emergency phones and cellular service will not be affected by these operations.

Maintenance, Training

CSU Learn Upgrade

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Scheduled Maintenance: Friday, November 13th PM to Saturday, November 14th 4:00 AM
Services Impacted: CSU Learn

The CSU Learn SumTotal software will be upgraded from Friday, November 13th PM to Saturday, November 14th 4:00 AM. CSU Learn will be unavailable during this upgrade. More information about CSU Learn is available at www.csuchico.edu/training.

Maintenance, PeopleSoft

PeopleSoft Update

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Scheduled Maintenance: Saturday, October 3rd 6:00 PM – Sunday, October 4th 6:00 PM
Services Impacted: All PeopleSoft Components

PeopleSoft will be offline for approximately 24 hours to install a new version of PeopleTools. During this time, users will not be able to use PeopleSoft at all. This includes ALL PeopleSoft components, such as Student Center, Faculty Center, HR, and Finance. Updates will be posted to twitter.com/chicoitss if the maintenance finishes early.

Maintenance, TeamDynamix

TeamDynamix Migration

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Scheduled Downtime: 4:00 AM – 9:00 AM Friday, July 31st
Services Impacted: TeamDynamix (KB, Service Catalog, Incident Management, Project Management)

TeamDynamix will be unavailable for approximately five hours as the vendor migrates us into a single-tenant environment. This will affect the TeamDynamix Knowledge Base, Service Catalog, Incident Management, and Project Management. We do not anticipate any significant change in client-facing functionality as a result of this migration. TeamDynamix should be available by 9:00 AM Friday, July 31st.

Maintenance, Network, VPN

Border Firewall Migration

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Scheduled Maintenance: 8:00 AM – 12:00 noon Saturday, July 25th
Services Impacted: VPN, Portal, etc.

On Saturday, July 25th, between 8:00 AM and 12:00 noon, the campus network will migrate to new border firewall platforms. These new systems bring significant capacity increases to the campus (particularly for GlobalProtect VPN), as well as new security features to better protect out systems and services.

During this transition, all campus Internet connectivity will see interruption. Downtime will be kept to a minimum, but significant outages may occur if unexpected problems arise during the migration. All campus-based services, including VPN, Portal, remote desktop access will be unreachable from off-campus.

Many campus systems and services are no longer housed on-campus, and will not experience downtime due to this work, including the campus web, Learn, CMS, email, and any other cloud-based services.

Maintenance

Campus Phone System Update

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The June 22 through June 26 maintenance to the campus phone system is now complete. This maintenance prepared the campus phone system for its major upgrade to be completed this summer.

Although the major PBX upgrade was initially planned for mid-July, this date would have coincided with the campus power shutdown. The campus power shutdown would have presented several challenges to our installation team, proper system rollout, and testing. To provide the best possible conditions for upgrade efforts and thorough testing afterward, CCSV has elected to reschedule the upgrade to Saturday, August 1, from 8 AM to 5 PM.

For more information and to view the projected timeline, please visit www.csuchico.edu/ccsv