VPN

PulseSecure VPN Solution Retired May 30th

The PulseSecure VPN Solution will be retired as of May 30th, 2020. CSU, Chico has migrated to Palo Alto Networks GlobalProtect VPN as our VPN solution for remote access.

Most VPN users, and all campus managed computers, have already moved to GlobalProtect. If you require assistance getting set up for GlobalProtect, please contact IT Support Services (ITSS) at (530)898-HELP (4357).

For or more information on using VPN and installation instructions for the Global Protect VPN Client, please see: www.csuchico.edu/vpn

Network, VPN, Workstations

GlobalProtect Campus Deployment

Maintenance Window: Beginning Monday, March 9th
Services Impacted: Campus Computers

Campus computers will have the GlobalProtect network client remotely deployed to them beginning Monday, March 9th. GlobalProtect is a network client that allows for increased network security, and better service flexibility. You will be prompted for your credentials by the GlobalProtect client. This will not affect lab computers.

GlobalProtect sign in prompt

More information about GlobalProtect is available at https://support.csuchico.edu/TDClient/1984/Portal/KB/?CategoryID=1923.

VPN, Wireless

Clearpass Authentication System Software Update

Maintenance Window: Wednesday, June 28th 6:00-7:00 AM
Services Impacted: Campus Wireless & VPN

During this maintenance window, the Clearpass system used to authentication network services (VPN, Wireless) will undergo maintenance for a software update. This is an advisory notice only; no downtime is anticipated by this work.

Blackboard, Email, VPN, Wireless

Student Portal/WildcatMail Login Issues

UPDATE: The login issues were resolved as of 2:00 PM. Students should be able to log into the Portal, WildcatMail, Wireless, etc..

There is currently an issue with student accounts preventing them from logging into the Portal, WildcatMail, campus wireless, etc..

Technicians are aware of the problem and are working to correct it.  We hope to have this issue resolved by 2:00 today (5/22).

VPN, Wireless

Clearpass Network Authentication System Update

Maintenance Window: Wednesday, April 26th 6:00-7:00 AM
Services Impacted: Campus Wireless & VPN

During this maintenance period, the Clearpass network authentication system will undergo a software upgrade; this system serves both Wireless and VPN network access. This is an advisory notice only; no downtime is anticipated during this process.