Category: VPN

Maintenance, Network, VPN

Border Firewall Migration

Posted on by admin

Scheduled Maintenance: 8:00 AM – 12:00 noon Saturday, July 25th
Services Impacted: VPN, Portal, etc.

On Saturday, July 25th, between 8:00 AM and 12:00 noon, the campus network will migrate to new border firewall platforms. These new systems bring significant capacity increases to the campus (particularly for GlobalProtect VPN), as well as new security features to better protect out systems and services.

During this transition, all campus Internet connectivity will see interruption. Downtime will be kept to a minimum, but significant outages may occur if unexpected problems arise during the migration. All campus-based services, including VPN, Portal, remote desktop access will be unreachable from off-campus.

Many campus systems and services are no longer housed on-campus, and will not experience downtime due to this work, including the campus web, Learn, CMS, email, and any other cloud-based services.

VPN

PulseSecure VPN Solution Retired May 30th

Posted on by admin

The PulseSecure VPN Solution will be retired as of May 30th, 2020. CSU, Chico has migrated to Palo Alto Networks GlobalProtect VPN as our VPN solution for remote access.

Most VPN users, and all campus managed computers, have already moved to GlobalProtect. If you require assistance getting set up for GlobalProtect, please contact IT Support Services (ITSS) at (530)898-HELP (4357).

For or more information on using VPN and installation instructions for the Global Protect VPN Client, please see: www.csuchico.edu/vpn

Network, VPN, Workstations

GlobalProtect Campus Deployment

Posted on by admin

Maintenance Window: Beginning Monday, March 9th
Services Impacted: Campus Computers

Campus computers will have the GlobalProtect network client remotely deployed to them beginning Monday, March 9th. GlobalProtect is a network client that allows for increased network security, and better service flexibility. You will be prompted for your credentials by the GlobalProtect client. This will not affect lab computers.

GlobalProtect sign in prompt

More information about GlobalProtect is available at https://support.csuchico.edu/TDClient/1984/Portal/KB/?CategoryID=1923.

VPN, Wireless

Clearpass Authentication System Software Update

Posted on by admin

Maintenance Window: Wednesday, June 28th 6:00-7:00 AM
Services Impacted: Campus Wireless & VPN

During this maintenance window, the Clearpass system used to authentication network services (VPN, Wireless) will undergo maintenance for a software update. This is an advisory notice only; no downtime is anticipated by this work.

Blackboard, Email, VPN, Wireless

Student Portal/WildcatMail Login Issues

Posted on by admin

UPDATE: The login issues were resolved as of 2:00 PM. Students should be able to log into the Portal, WildcatMail, Wireless, etc..

There is currently an issue with student accounts preventing them from logging into the Portal, WildcatMail, campus wireless, etc..

Technicians are aware of the problem and are working to correct it.  We hope to have this issue resolved by 2:00 today (5/22).

VPN, Wireless

Clearpass Network Authentication System Update

Posted on by admin

Maintenance Window: Wednesday, April 26th 6:00-7:00 AM
Services Impacted: Campus Wireless & VPN

During this maintenance period, the Clearpass network authentication system will undergo a software upgrade; this system serves both Wireless and VPN network access. This is an advisory notice only; no downtime is anticipated during this process.