Voicemail Service Interruption

UPDATE: Telecommunication Services has restored voicemail service and we do not anticipate further service interruption. The cause of the outage was an inadvertently disabled network adapter on the new voicemail server.

Soon after the migration of the voicemail system was complete, the service became unavailable to users. Technicians are working on the issue with no estimated time for repair. Currently, calls are not being routed to voicemail, and voicemail messages cannot be retrieved. We apologize for the inconvenience this may cause.


Voicemail Server Update

Scheduled Maintenance: Wednesday, December 21, 5:00 – 8:00 AM
Services Impacted: Voicemail

On Wednesday, December 21st Telecommunications Services will update the campus voicemail system. The new voicemail server updates aging hardware and meets Microsoft’s requirements for OAuth. During this process voicemail messages, greetings, and configurations, will be migrated from the old to the new server. Voicemail will be unavailable during this migration. An announcement greeting will be in place during the migration informing callers of the outage. Users are encouraged to delete any unnecessary voicemails prior to Dec. 21st.

Telephone, Voicemail

Voicemail Server Maintenance

Scheduled Maintenance: 6:00 AM – 7:00 AM Wednesday, July 29th
Services Impacted: Campus Voice Mail

The campus voicemail server will be temporarily offline for routine maintenance and configuration changes. During this time callers will not be able to leave or retrieve messages. Downtime is expected to be minimal during this window.

Telephone, Voicemail

Phone System Maintenance

In preparation for the upcoming major upgrade to our campus voice solution, also known as the Avaya Private Branch Exchange (PBX), our vendor will need to perform maintenance to the current PBX. This maintenance is not expected to cause a major outage, but could cause brief interruptions to campus voice services. This maintenance will occur June 22 through June 26, during non-work hours, from 7 PM to 9 PM, to minimize disruption to campus users.

Our major PBX upgrade is now planned for Saturday, July 18, from 8 AM to 5 PM. During this time, the campus voice solution will not be available. Once the upgrade is complete, we will begin implementing our voice migration strategy, deploying voice solutions department by department. Until your department has been migrated, your current voice solution will operate as usual.

For more information and to view the projected timeline, please visit www.csuchico.edu/ccsv

Maintenance, Voicemail

Voicemail System Updates

Maintenance Window: Wednesday, October 4th  6:00 – 8:00 AM
Services Impacted: Campus Voicemail

Voicemail will not be available during this time. Users will be unable to retrieve messages and callers will not be able to leave messages during this time frame. People calling in to the voicemail during this time will receive a pre-recorded message stating that the voicemail is down for maintenance.

Maintenance, Voicemail

Telephony: Voicemail System Migration

Maintenance Window: 4:00 AM to 8:00 AM Wednesday, March 15th
Services Impacted: Voicemail; up to full duration of maintenance window. Callers during this period will receive a voice message that the system is under maintenance.

During this maintenance window, the campus voicemail system will be migrated to a new hardware platform. This will require significant downtime to the voicemail service as data is transferred, and systems are reconfigured and tested. Callers into the voicemail system during this downtime will receive a voice message that the system is unavailable due to maintenance.

Blackboard, Maintenance, Telephone, Voicemail

Data Center Maintenance

Maintenance Window: 6:00 AM to 5:00 PM Saturday, January 7th
Services Impacted: Multiple campus systems

The campus data center will undergo maintenance 6:00 AM to 5:00 PM Saturday, January 7th. Multiple campus systems may experience momentary outages during this maintenance window. This includes Blackboard Learn, which will likely experience about 30 minutes of downtime.  Campus voicemail may also experience a brief service interruption.

Outage, Voicemail

Voicemail Outage

Technicians are currently troubleshooting an issue with campus voicemail. Callers may be unable to check or leave messages, and call routing may not be working properly. We hope to have the issue resolved shortly.

Maintenance, Telephone, Voicemail

Campus Phone System Maintenance

Maintenance Window: 6:00 AM to 8:00 AM Monday August 15th
Services Impacted: Campus Telephones and Voicemail

During this maintenance window, network elements supporting the campus phone system will be replaced and upgraded. Impact of this work may include: disconnected calls, inability to make/receive calls, and inability to access voicemail. Taske and call accounting systems may be unavailable as well during the transition. Any such interruptions should last no longer than 15 minutes each.

Maintenance, Telephone, Voicemail, Wireless

Common Network Infrastructure Project

This summer, Computing and Communications Services will be replacing network electronics in all State-owned/operated buildings, as part of the Common Network Initiative program funded by the Office of the Chancellor. This project will replace aging Cisco network switches with state-of-the-art equipment from Alcatel-Lucent Enterprise. These new switches will offer faster connectivity speeds in many areas of the campus and new power features to ease deployment of wireless access points, phones, and cameras, along with a dramatically lower cost and carbon footprint.

The project is in the final planning phase, but deployment of the new equipment is likely to begin in late June and complete late July or early August of 2016. Due to the vast scope of the project, cutover to the new equipment will take place during normal business hours, requiring up to a couple of hours of network downtime for affected users. To ease this burden, the detailed schedule will be posted as soon as it is available, and affected users can expect both email reminders and signs at building entrances to make sure everyone is aware of upcoming network changes.

More information about the project can be found at www.csuchico.edu/cni, and the detailed schedule will be posted to this location as soon as it is available.