Maintenance, Voicemail

Telephony: Voicemail System Migration

Maintenance Window: 4:00 AM to 8:00 AM Wednesday, March 15th
Services Impacted: Voicemail; up to full duration of maintenance window. Callers during this period will receive a voice message that the system is under maintenance.

During this maintenance window, the campus voicemail system will be migrated to a new hardware platform. This will require significant downtime to the voicemail service as data is transferred, and systems are reconfigured and tested. Callers into the voicemail system during this downtime will receive a voice message that the system is unavailable due to maintenance.

Blackboard, Maintenance, Telephone, Voicemail

Data Center Maintenance

Maintenance Window: 6:00 AM to 5:00 PM Saturday, January 7th
Services Impacted: Multiple campus systems

The campus data center will undergo maintenance 6:00 AM to 5:00 PM Saturday, January 7th. Multiple campus systems may experience momentary outages during this maintenance window. This includes Blackboard Learn, which will likely experience about 30 minutes of downtime.  Campus voicemail may also experience a brief service interruption.

Outage, Voicemail

Voicemail Outage

Technicians are currently troubleshooting an issue with campus voicemail. Callers may be unable to check or leave messages, and call routing may not be working properly. We hope to have the issue resolved shortly.

Maintenance, Telephone, Voicemail

Campus Phone System Maintenance

Maintenance Window: 6:00 AM to 8:00 AM Monday August 15th
Services Impacted: Campus Telephones and Voicemail

During this maintenance window, network elements supporting the campus phone system will be replaced and upgraded. Impact of this work may include: disconnected calls, inability to make/receive calls, and inability to access voicemail. Taske and call accounting systems may be unavailable as well during the transition. Any such interruptions should last no longer than 15 minutes each.

Maintenance, Telephone, Voicemail, Wireless

Common Network Infrastructure Project

This summer, Computing and Communications Services will be replacing network electronics in all State-owned/operated buildings, as part of the Common Network Initiative program funded by the Office of the Chancellor. This project will replace aging Cisco network switches with state-of-the-art equipment from Alcatel-Lucent Enterprise. These new switches will offer faster connectivity speeds in many areas of the campus and new power features to ease deployment of wireless access points, phones, and cameras, along with a dramatically lower cost and carbon footprint.

The project is in the final planning phase, but deployment of the new equipment is likely to begin in late June and complete late July or early August of 2016. Due to the vast scope of the project, cutover to the new equipment will take place during normal business hours, requiring up to a couple of hours of network downtime for affected users. To ease this burden, the detailed schedule will be posted as soon as it is available, and affected users can expect both email reminders and signs at building entrances to make sure everyone is aware of upcoming network changes.

More information about the project can be found at www.csuchico.edu/cni, and the detailed schedule will be posted to this location as soon as it is available.

Maintenance, Voicemail

Voicemail Maintenance

Scheduled Downtime: 6:00 AM Wednesday, February 24 to 8:00 AM Wednesday, February 24
Services Impacted: Campus Voicemail
Anticipated Availability: 6:00 AM Wednesday, February 24

During this maintenance period, campus voicemail will undergo configuration changes for integration with other systems. Voicemail will be unavailable during this work; callers to the voicemail system will instead receive a message indicating the system is down for planned maintenance.

Maintenance, Telephone, Voicemail

North-campus Phone System Electrical Work

Scheduled Downtime: Beginning 5:00 AM Tuesday, December 29
Services Impacted:  North-campus phone system
Anticipated Availability: 7:00 AM Tuesday, December 29

This maintenance is being scheduled to allow for changes and improvements to electrical power supporting the campus phone system. During this maintenance window, north campus phone services will experience several interruptions in service, lasting up to 15 minutes each. This will affect all campus buildings north of Big Chico Creek, except SHC. The FMS/corporation yard will also be affected. In addition to office phone lines, elevator and blue light/emergency phones will also be impacted in affected buildings.