Blackboard, Maintenance

Blackboard Extended Downtime

Scheduled Downtime: December 25th 12:01 AM – December 27th 11:59 PM
Services Impacted: Blackboard Learn

Blackboard is moving to the cloud!

Blackboard Learn is scheduled to move to SaaS hosting on December 25-27th. This will require a three-day downtime.

What are the benefits of SaaS? This new delivery model is more flexible than our current hosting plan:

  • Reduced downtime. After this change is complete, we will be able to complete most maintenance updates without ever taking Blackboard offline.
  • Higher quality. Because we will receive continuous software updates, we will always be running the latest bug fixes from Blackboard.
  • Faster access to new features. The SaaS model allows us to deliver new features faster than we have in the past.
  • Peace of mind. Blackboard’s experienced hosting team will be on-duty 24 hours a day, 365 days a year, so that our technicians can focus on other strategic priorities.

More information for students and faculty: Blackboard Migration to SaaS.

Blackboard, Maintenance, PeopleSoft

PeopleSoft Upgrade Reminder

Scheduled Downtime: 4:30 PM Thursday, June 14th to 7AM Monday, June 18th
Services Impacted: CS/HR PeopleSoft

At 4:30 today the PeopleSoft upgrade will begin. The upgrade will last from 4:30PM today until 7:00 AM on Monday 6/18.  During the upgrade, all CS/HR PeopleSoft services will be down.

This includes access to:

  • Student Center
  • Faculty Center
  • Campus Solutions (AKA Student Administration)
  • HR Administration
  • Perceptive Content

Do not attempt to use CS/HR PeopleSoft during the maintenance to avoid losing work. Access to Blackboard Learn will not be affected; however, new course enrollments will not occur during the upgrade. PeopleSoft CFS financials will not be affected. New accounts will not be provisioned from Account Center during the downtime.

We expect all PeopleSoft services to be restored by 7:00 AM on Monday 6/18.

If you experience issues after the upgrade you may need to do the following:

For more information, including specific changes that you can expect in the new PeopleSoft environment, please visit the PeopleSoft CMS Website.

If you have questions or concerns, please submit a request at support.csuchico.edu or contact IT Support Services.

Blackboard, Box, Email, Maintenance

Butte Hall Data Center Maintenance

Maintenance Window: Friday, June 8th  7:00 AM – 5:00 PM
Services Impacted: Multiple Campus Systems

Coinciding with the scheduled campus electrical maintenance, the data center will be unavailable June 8th, 7:00 AM – 5:00 PM. This outage will affect multiple campus systems. Campus email and Box.com should not be affected, but all other servers and campus apps will be offline, including Blackboard.

Blackboard, Email, VPN, Wireless

Student Portal/WildcatMail Login Issues

UPDATE: The login issues were resolved as of 2:00 PM. Students should be able to log into the Portal, WildcatMail, Wireless, etc..

There is currently an issue with student accounts preventing them from logging into the Portal, WildcatMail, campus wireless, etc..

Technicians are aware of the problem and are working to correct it.  We hope to have this issue resolved by 2:00 today (5/22).

Blackboard, Maintenance, Telephone, Voicemail

Data Center Maintenance

Maintenance Window: 6:00 AM to 5:00 PM Saturday, January 7th
Services Impacted: Multiple campus systems

The campus data center will undergo maintenance 6:00 AM to 5:00 PM Saturday, January 7th. Multiple campus systems may experience momentary outages during this maintenance window. This includes Blackboard Learn, which will likely experience about 30 minutes of downtime.  Campus voicemail may also experience a brief service interruption.

Blackboard, Maintenance, Security, Wireless

Datacenter Network Firewall Migration

Maintenance Window: 4:00 AM to 8:00 AM Thursday, December 1st
Services Impacted: Many Campus Network and Datacenter Services

During this maintenance window, a campus datacenter firewall will be migrated to new high-capacity, next-generation security system, affecting multiple server and secure workgroup networks. This migration will require multiple brief (few minutes) interruptions to a large number of campus services as systems are transitioned and tested. Interruptions are expected to occur early in this maintenance window, followed by extensive low-impact testing. Longer interruptions in service may be required if unexpected circumstances arise and additional troubleshooting is necessary.

As a precautionary measure during this work, some campus applications will be shut down until the migration is complete, and as such, will experience more prolonged service interruptions. Most notably, the BlackBoard Learn system will be shut down at 4:00 AM, and remain offline until migration activities are complete and uninterrupted service can be assured. All systems and services will be back to normal operation before 8:00 AM.