UPDATE: This issue has been resolved.
GET authentication is down and students can’t load money on their cards. ITSS Go Print stations in MLIB 116, MLIB 229, MLIB 450, & THMA 131 have been set to free printing until the issue can be resolved.
Category: ID Cards
GET Mobile App Issues
The GET mobile app is experiencing sign-in issues. The GET mobile app allows people to add funds to their Wildcat card. Technicians are investigating and hope to have the issue resolved soon. More information about GET is available at www.csuchico.edu/idcard/funds.shtml.
ID Card Issues
UPDATE: The issue with creating ID cards for new students and employees has been resolved.
The ID Card System has experienced some issues this week that technicians have addressed, or are working to address:
Currently, there is an issue with creating ID cards for new students and employees. Technicians are working on this issue and hope to have it resolved soon.
The GET mobile app has released a new version. We’ve received reports of issues with the old version of the app. The GET mobile app allows people to add funds to their Wildcat card. If you use the GET mobile app you should remove it and install the new version from your phone’s app store. The GET web interface remains available. More information about GET is available at www.csuchico.edu/idcard/funds.shtml.
Campus users who attempted to access the Wildcat Card ID Card Management system earlier today likely received an error message and would have been prevented from uploading their picture or reporting their Wildcat ID lost. This access issue has been resolved. More information about accessing the ID Card Manager is available at www.csuchico.edu/idcard/manager.shtml.
GET App Update
The GET mobile app has released a new version. We’ve received reports of issues with the old version of the app. If you use the GET mobile app you should remove it and install the new version from your phone’s app store. More information about GET is available at www.csuchico.edu/idcard/funds.shtml.
CS Gold Upgrade
Scheduled Maintenance: Tuesday 7:00 AM – Thursday 12:00 PM
Services Impacted: CS Gold
CS Gold will be updated to a new version. CS Gold and all connected services will be unavailable starting Tuesday morning. The downtime could last as long as midday Thursday.
CS Gold Maintenance
Maintenance Windows: May 26th 8:00 – 11:00 AM and May 27th 8:00 – 11:00 AM
Services Impacted: CS Gold
The CS Gold card system will undergo maintenance May 26th 8:00 – 11:00 AM and May 27th 8:00 – 11:00 AM. The system will be unavailable during this maintenance and ITSS will be unable to print Wildcat Cards. This maintenance may affect other system that rely on CS Gold.
CS Gold Database Maintenance
Scheduled Downtime: 1:00 PM Tuesday, April 14th – 9:00 Wednesday, April 15th
Services Impacted: CS Gold, Meal Plan Swipes, idcard.csuchico.edu, GET Mobile, etc. (see below)
A database move will be made for the CS Gold system. During this time all CS Gold services will be unavailable.
These services will include: ID card swipes for purchasing (no door access will be affected), idcard.csuchico.edu (including reporting and card printing), Aero card readers, Micros terminals, ID card printing, reporting from CS Gold, GET Mobile App, and get.cbord.com/csuchico. Students will not be able to add funds for Wildcat Dollars while this work is performed.
Migration of ADS Vendor Databases
Maintenance Window: 6:00 AM to 8:00 AM Monday, March 13th
Services Impacted: Ad Astra, Cascade, CS Gold, GoPrint, and Portal
Technical staff are migrating the databases that serve the applications, Ad Astra, Cascade, CS Gold, GoPrint, and Portal, to a new cluster platform.
GET Funds Maintenance
GET Funds will be down for maintenance Monday, June 27th 6:00 AM – 6:00 PM. Money can be added to Wildcat Cards using the Value Add Terminals on the first and second floors of Meriam Library, or Student Financial Services during this maintenance.
Wildcat ID Card Program is re-locating Monday, June 8
On Monday, June 8, the Wildcat ID Card Program is being re-located from its temporary location in the Bell Memorial Union (BMU 002) to Meriam Library (MLIB 142) within ITSS.
After review of the Wildcat ID Card Program and future tools becoming available for additional use, the function of ID Card issuance and photo taking will move to Meriam Library (MLIB 142) within Information Technology Support Services (ITSS). This should allow for the expansion of the number of hours available for obtaining an ID card in the future. It will also bring additional support through cross-training of ITSS staff while aligning with campus Information Technology processes and security controls.
Currently, the functions of the ID Card system administration and Card Reader support and configuration is managed by Applications and Data Services (ADS) where Sally Zhang (system administrator) has become a very strong team member within ADS and will continue in this roll. We have a number of enhancements and upgrades to the software system coming over the summer months and look forward to growing this application’s use on campus. As the enhancements roll-out we will send out further communications.
