ID Cards

ID Card Issues

UPDATE: The issue with creating ID cards for new students and employees has been resolved.

The ID Card System has experienced some issues this week that technicians have addressed, or are working to address:

Currently, there is an issue with creating ID cards for new students and employees. Technicians are working on this issue and hope to have it resolved soon.

The GET mobile app has released a new version. We’ve received reports of issues with the old version of the app. The GET mobile app allows people to add funds to their Wildcat card. If you use the GET mobile app you should remove it and install the new version from your phone’s app store. The GET web interface remains available. More information about GET is available at

Campus users who attempted to access the Wildcat Card ID Card Management system earlier today likely received an error message and would have been prevented from uploading their picture or reporting their Wildcat ID lost. This access issue has been resolved. More information about accessing the ID Card Manager is available at

ID Cards

CS Gold Upgrade

Scheduled Maintenance: Tuesday 7:00 AM – Thursday 12:00 PM
Services Impacted: CS Gold

CS Gold will be updated to a new version. CS Gold and all connected services will be unavailable starting Tuesday morning. The downtime could last as long as midday Thursday.

ID Cards

CS Gold Maintenance

Maintenance Windows: May 26th 8:00 – 11:00 AM and May 27th 8:00 – 11:00 AM
Services Impacted: CS Gold

The CS Gold card system will undergo maintenance May 26th 8:00 – 11:00 AM and May 27th 8:00 – 11:00 AM. The system will be unavailable during this maintenance and ITSS will be unable to print Wildcat Cards. This maintenance may affect other system that rely on CS Gold.

ID Cards

CS Gold Database Maintenance

Scheduled Downtime: 1:00 PM Tuesday, April 14th – 9:00 Wednesday, April 15th
Services Impacted: CS Gold, Meal Plan Swipes,, GET Mobile, etc. (see below)

A database move will be made for the CS Gold system. During this time all CS Gold services will be unavailable.

These services will include: ID card swipes for purchasing (no door access will be affected), (including reporting and card printing), Aero card readers, Micros terminals, ID card printing, reporting from CS Gold, GET Mobile App, and Students will not be able to add funds for Wildcat Dollars while this work is performed.

ID Cards, Maintenance

Migration of ADS Vendor Databases

Maintenance Window: 6:00 AM to 8:00 AM Monday, March 13th
Services Impacted: Ad Astra, Cascade, CS Gold, GoPrint, and Portal

Technical staff are migrating the databases that serve the applications, Ad Astra, Cascade, CS Gold, GoPrint, and Portal, to a new cluster platform.

ID Cards

Wildcat ID Card Program is re-locating Monday, June 8

On Monday, June 8, the Wildcat ID Card Program is being re-located from its temporary location in the Bell Memorial Union (BMU 002) to Meriam Library (MLIB 142) within ITSS.

After review of the Wildcat ID Card Program and future tools becoming available for additional use, the function of ID Card issuance and photo taking will move to Meriam Library (MLIB 142) within Information Technology Support Services (ITSS). This should allow for the expansion of the number of hours available for obtaining an ID card in the future. It will also bring additional support through cross-training of ITSS staff while aligning with campus Information Technology processes and security controls.

Currently, the functions of the ID Card system administration and Card Reader support and configuration is managed by Applications and Data Services (ADS) where Sally Zhang (system administrator) has become a very strong team member within ADS and will continue in this roll. We have a number of enhancements and upgrades to the software system coming over the summer months and look forward to growing this application’s use on campus. As the enhancements roll-out we will send out further communications.