Month: October 2016

Maintenance

Perceptive Content Database Migration

Posted on by admin

Maintenance Widow: 6:00 AM to 6:00 PM Friday, November 4th
Services Impacted: All Perceptive Content Services (ImageNow)

We will be taking Perceptive Content down for the day on Friday November 4, beginning at 6 AM to migrate the database from MS SQL 2008 to MS SQL 2014 High Availability. Although it is not expected to take the entire day, it will take a majority of it and necessitate multiple changes in the operation that will take considerable time. As such, please plan on Perceptive Content being down the entire day. There could be times during the afternoon where the system will seem available, but please resist the temptation to log into the system until we send out an email letting everyone know that the system is up and operational.

No changes will be necessary when the system becomes operational again for client operations.

Thank you for being patient with us while we make this very important transition!

Enterprise Applications – Perceptive Content Support

Maintenance, Wireless

Clearpass Network Authentication System Maintenance

Posted on by admin

Maintenance Window: 6:00 AM to 8:00 AM Thursday, November 3rd
Services Impacted: All network authentication (wireless, wired, VPN) will experience some downtime, but established sessions should not be interrupted

During this maintenance window, the servers responsible for network authentication will undergo maintenance to resolve some software issues. All network service authentication (wired, wireless, VPN) will experience some downtime during this work — during such a period, new machines may not be able to log in, but existing sessions should not be interrupted. Any interruptions in service are expected to be brief (5 min), and most likely to occur towards the beginning of the maintenance period.

Maintenance, Workstations

October Desktop Security Updates Approved for Campus Computers

Posted on by admin

The majority of campus Windows desktops will have updates sent to them in the next day or so. For security reasons, campus computers are given an installation deadline for monthly patches. The installation deadline this month is Thursday, October 27th at 5:00pm. On Thursday at 5:00pm, if you have not installed this month’s patches, they will automatically begin installing, and when done, may reboot your computer. If your computer is off at the time of the deadline, updates will begin installing the next time you log in, and when done, may reboot your computer.

 We highly recommend that you install the patches as soon as you are prompted to do so, before the installation deadline. This way, you can be present when the computer needs to restart and you have more control over the restart timing, allowing you to save any open work. If you ignore the update messages you run the risk of updates being applied while you are not present and potentially having your computer restart and possibly even losing unsaved work.

In addition to Microsoft updates, there may be updates for Adobe Flash, Google Chrome, Mozilla Firefox, Oracle Java, and other 3rd party applications. These updates will require you to close all your browser windows. Please save any work in your browsers before doing so.

Maintenance

35 Main Street Network Equipment Refresh

Posted on by admin

Maintenance Window: 6:00 AM to 12:00 Noon Wednesday, October 19th
Services Impacted: 35 Main Street Network

During this maintenance window, network services at 35 Main Street will be migrated to new equipment, replacing aging switches and bringing the facility up to current CSU standards. All network services at that location will experience 2-3 interruptions of up to 5 minutes in length as connections are moved to the new equipment.

Maintenance

O’Connell Switch Troubleshooting

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Maintenance Window: 7:00 AM to 8:00 AM Tuesday, October 18th
Services Impacted: OCNL Network

This maintenance window is being scheduled to allow additional troubleshooting of a software issue affecting a switch stack serving parts of the 1st and 2nd floors of O’Connell Technology Center. No downtime is expected, but there is risk of minor (1-2 minute) interruptions in service due to the troubleshooting process.

Maintenance

Meriam Library Network Equipment Replacement

Posted on by admin

Maintenance Window: 6:00 AM to 7:30 AM Monday, October 17th
Services Impacted: Wired Network in MLIB

During this maintenance window, faulty network switches will be replaced, requiring 2-3 interruptions in service for up to 5 minutes in length for affected ports. Service areas impacted by this work include parts of the basement, 1st, and 2nd floors.

Blackboard, Maintenance, Wireless

Datacenter Network Firewall Migration

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Maintenance Window: 4:00 AM to 8:00 AM Friday, October 14th
Services Impacted: All Campus Network Services

During this maintenance window, campus datacenter firewalls will be migrated to new high-capacity, next-generation security systems. This migration will require multiple brief (few minutes) interruptions to all campus network services as systems are transitioned and tested. Interruptions are expected to occur early in this maintenance window, followed by extensive low-impact testing. Longer interruptions in service may be required if unexpected circumstances arise and additional troubleshooting is necessary.

As a precautionary measure during this work, some campus applications will be shut down until the migration is complete, and as such, will experience more prolonged service interruptions. Most notably, the Blackboard Learn system will be shut down at 4:00 AM, and remain offline until migration activities are complete and uninterrupted service can be assured.

Maintenance, Security, Wireless

OnGuard Client Software Update

Posted on by admin

Maintenance Window: 7:00 AM to 8:00 AM Monday, October 13th
Services Impacted: OnGuard (NAC) client software

During this maintenance window, a new OnGuard (NAC) client software will be released, fixing numerous bugs and improving support for MacOS 10.12. This should trigger an automatic update to the client software the next time an affected machine connects to the network.

Maintenance, Wireless

Wireless Controller Software Update

Posted on by admin

Maintenance Window: 7:00 AM to 8:00 AM Tuesday, October 11th
Services Impacted: Campus Wireless Network

This maintenance window is being scheduled to perform software upgrades to the wireless network controllers and access points. As part of this process, each access point will need to restart, resulting in 1-2 minutes of wireless network service interruption.