Outage, Telephone

Skype for Business Outage

A message from Scott Claverie, Director of Computing and Communication Services:

For those of you who use our Microsoft Skype service for instant messaging, presence and telephony, we experienced an outage yesterday due to a Microsoft software issue.  More specifically, the Microsoft security patch that was installed on the servers had an ill effect on the servers themselves and created a wide spread interruption for all of our users.   We have reexamined our process for patching and have identified a flaw where this incident could have been avoided.  We have already made the necessary adjustments to our process to prevent this scenario from happening again.  We understand that with any enterprise communication tool we offer we must make every effort to ensure its reliability 24 hours a day, 7 days a week and Skype has no exception to that effort. Our promise to you is to always improve upon the services we provide in support of our campus mission.

I apologize for any inconvenience this may have caused to either you or your department.

Respectfully,

Scott Claverie
Director, Computing and Communications Services
California State University, Chico

Maintenance, Outage

Shibboleth Authentication Emergency Restart

Unannounced changes to the Zoom service require an emergency reconfiguration and restart of our Shibboleth Identity Provider. This will occur at 12:15 PM today.

Authentication and authorization services to federated applications will be unavailable for 5-10 minutes. Users will lose any active single sign-on sessions. Shibboleth federated systems effected by this outage include TeamDynamix, CFS, Lynda.com, and CSYou.calstate.edu.

Outage, Voicemail

Voicemail Outage

Technicians are currently troubleshooting an issue with campus voicemail. Callers may be unable to check or leave messages, and call routing may not be working properly. We hope to have the issue resolved shortly.

Maintenance, Outage

Bay Maintenance Beginning Friday

Bottom line:

Bay will be down for emergency maintenance this weekend from 7:00pm Friday until the maintenance is completed. In the worst case, Bay will be unavailable until 7:00am Tuesday morning.

Details:

After the issue with the Bay file server this morning, Microsoft is recommending that we run a full disk check to make sure everything is working properly. Due to the size of the disks on the Bay server, the estimated time for completion of this disk check is unknown. Bay will be unavailable during the disk check.

Since this is likely to take a long time, we’re planning on starting the check at 7:00pm Friday evening. This will allow a full three-day weekend for the disk check to complete. At the end of the process, the server will be restarted. If the disk check is not completed by 7:00am Tuesday morning it will be canceled and the server will be restarted at that time and available shortly thereafter.

If you have a critical need to work on files on Bay over the weekend, please contact ITSS for options to have files available locally on your workstation. Please note that these options have some potential issues and will require care on your part to avoid data loss. We highly recommend that you just enjoy your three-day weekend if possible and save your Bay work for Tuesday.