Multiple campus systems, including the Portal, are experiencing issues. Technicians are investigating and hope to restore service soon. Updates will be posted to twitter.com/chicoitss.
As part of the Physical Science building demolition, underground fiber optic cables serving that area of campus need to be relocated to a new facility. This multi-phase project is being staged to minimize campus network impact, but affected buildings will experience downtime at some point during the migration.
Building cutovers have been scheduled for weekends during intersession to try and minimize impact as much as possible. Service interruptions will occur between 8AM and 8PM, possibly for the entire duration of the maintenance window:
1/15/22 — Holt – all wired/wireless networks, campus telephones
1/16/22 — Aymer J. Hamilton, Gateway Science Museum — all wired/wireless networks, campus telephones
Blue light emergency phones and cellular service will not be affected by these operations.
Duo Multifactor Authentication (MFA) is easy to use with the Duo Mobile application. You can use the Duo Push authentication method with your smart device to quickly authenticate to campus systems. If you’re not using the Duo mobile app we recommend that you install it from your app store and switch to this convenient authentication method. You can select “remember me” in the app to stay signed in for up to three days.
If you are currently using the Call Me option you can switch to Duo Push the next time you’re prompted for Duo authentication. Once prompted you can enter your credentials, then click Settings to add a new device, select Mobile phone, enter your phone number, and you’ll receive a text message with activation information. More information about using the mobile app is available at https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=42411.
If you’re already using Duo Push please help your coworkers make the switch and join our “Push to Push.”
Scheduled Maintenance: Saturday, October 9th, 9:00 AM – 1:00 PM
Services Impacted: Account Center
On October 9th, Account Center will be upgraded to a new version. Account Center, including password changes, account claiming, and user support functionality, will be unavailable for the duration of the upgrade, which is scheduled for 9:00 AM – 1:00 PM.
Adobe Stock is now available as part of the campus Adobe Creative Cloud suite. Adobe Stock is a collection of high-quality images, graphics, vectors, and videos. All current campus Creative Cloud users now have access to Adobe Stock. Employees and students that don’t currently have Creative Cloud can request access. More information about requesting and accessing Adobe Stock is available at https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=113260
Sorry, some guy you’ve never heard of isn’t really going to pay you $150/hr to go to Walmart for him. This is a scam.
Scheduled Maintenance: Saturday, September 11th 9:00 AM – 12:00 Noon
Services Impacted: Account Center
Account Center will undergo maintenance 9:00 AM – 12:00 PM on September 11th. Account Center will not be available during this maintenance, so users will not be able to change their password or set security questions.
IT Support Services Service Desk hours beginning Monday 8/16 will be:
Monday-Friday, 7:30 AM – 5:00 PM
You can avoid waiting for in-person service at ITSS by scheduling an appointment. Make an ITSS Front Desk Service Appointment.
For remote assistance, you can contact ITSS at 530-898-4357, or via Live Chat or service request at support.csuchico.edu.
Adobe Creative Cloud is available to all CSU, Chico employees and students. This suite of software includes Photoshop, Acrobat Pro, Illustrator, and more. You can request access to Adobe Creative Cloud in the Service Catalog.
We recommend that faculty requiring Adobe Creative Cloud software for their classes request their class roster be assigned Creative Cloud access as soon as possible. This will allow students to have access to the software more quickly.
Beginning at noon today (Tuesday August 3rd) campus Eduroam wireless will be reconfigured to provide a quicker and easier setup. For most devices you will be able to connect directly to Eduroam for setup and when prompted, log in with your email address (not just your username) and password. Client installation will no longer be necessary.
Existing campus Eduroam wireless configurations will stop working once this change is implemented. Wireless devices will need to use the new, simpler setup to get reconnected to campus wireless. The Eduroam Wireless documentation has been updated with instructions for the new setup.