Telephone, Voicemail

Voicemail Server Maintenance

Scheduled Maintenance: 6:00 AM – 7:00 AM Wednesday, July 29th
Services Impacted: Campus Voice Mail

The campus voicemail server will be temporarily offline for routine maintenance and configuration changes. During this time callers will not be able to leave or retrieve messages. Downtime is expected to be minimal during this window.

Telephone

Campus Phone System (PBX) Upgrade

Scheduled Maintenance: 8:00 AM – 5:00 PM Saturday August 1st & 8:00 AM – 5:00 PM Sunday August 2nd
Services Impacted: Campus Phone System (PBX)

From 8:00 AM -5:00 PM on both days, the campus phone system may be unavailable. This will affect all of the campus PBX phone system – calls using on-campus phones or the Avaya desktop softphone client. At times, external phone calls to/from Skype for Business or Microsoft Teams may also be affected.

This work will NOT affect other campus voice communication systems, such as 911 dispatch, Zoom, or internal phone calls within Skype or Teams.

Maintenance, TeamDynamix

TeamDynamix Migration

Scheduled Downtime: 4:00 AM – 9:00 AM Friday, July 31st
Services Impacted: TeamDynamix (KB, Service Catalog, Incident Management, Project Management)

TeamDynamix will be unavailable for approximately five hours as the vendor migrates us into a single-tenant environment. This will affect the TeamDynamix Knowledge Base, Service Catalog, Incident Management, and Project Management. We do not anticipate any significant change in client-facing functionality as a result of this migration. TeamDynamix should be available by 9:00 AM Friday, July 31st.

Maintenance, Network, VPN

Border Firewall Migration

Scheduled Maintenance: 8:00 AM – 12:00 noon Saturday, July 25th
Services Impacted: VPN, Portal, etc.

On Saturday, July 25th, between 8:00 AM and 12:00 noon, the campus network will migrate to new border firewall platforms. These new systems bring significant capacity increases to the campus (particularly for GlobalProtect VPN), as well as new security features to better protect out systems and services.

During this transition, all campus Internet connectivity will see interruption. Downtime will be kept to a minimum, but significant outages may occur if unexpected problems arise during the migration. All campus-based services, including VPN, Portal, remote desktop access will be unreachable from off-campus.

Many campus systems and services are no longer housed on-campus, and will not experience downtime due to this work, including the campus web, Learn, CMS, email, and any other cloud-based services.

Maintenance

Campus Phone System Update

The June 22 through June 26 maintenance to the campus phone system is now complete. This maintenance prepared the campus phone system for its major upgrade to be completed this summer.

Although the major PBX upgrade was initially planned for mid-July, this date would have coincided with the campus power shutdown. The campus power shutdown would have presented several challenges to our installation team, proper system rollout, and testing. To provide the best possible conditions for upgrade efforts and thorough testing afterward, CCSV has elected to reschedule the upgrade to Saturday, August 1, from 8 AM to 5 PM.

For more information and to view the projected timeline, please visit www.csuchico.edu/ccsv

Telephone, Voicemail

Phone System Maintenance

In preparation for the upcoming major upgrade to our campus voice solution, also known as the Avaya Private Branch Exchange (PBX), our vendor will need to perform maintenance to the current PBX. This maintenance is not expected to cause a major outage, but could cause brief interruptions to campus voice services. This maintenance will occur June 22 through June 26, during non-work hours, from 7 PM to 9 PM, to minimize disruption to campus users.

Our major PBX upgrade is now planned for Saturday, July 18, from 8 AM to 5 PM. During this time, the campus voice solution will not be available. Once the upgrade is complete, we will begin implementing our voice migration strategy, deploying voice solutions department by department. Until your department has been migrated, your current voice solution will operate as usual.

For more information and to view the projected timeline, please visit http://www.csuchico.edu/ccsv

Phishing, Security

Campus Spearfishing Attack

Over the past two weeks Chico State has been specifically targeted by people who have analyzed our org chart and are crafting email attacks based on that data by creating bogus @gmail accounts and then emailing spearphishing attacks “from” a manager to their staff.

spearphishing example

If you reply to these emails they will ask you to purchase gift cards.

I will be having a busy day and I want to surprise some of the staffs with gift card. The type of card I need is steam wallet gift cards $100 denomination, I need $100 X 7 cards so that will be $700 i will be reimbursing back to you. You will purchase the cards from a nearby store to you, when you get the cards, Scratch out the back to reveal the card codes, take pictures of each cards and send it to me here. How soon

can you get that done? Its Urgent and I want you to keep the physical card safe with you cos I will get them from you later.

Once the scammer has the card codes they can take the money from the cards, even without physical access to the cards.

More information about phishing is available at https://www.csuchico.edu/isec/resources/avoid-threats/spam-phishing.shtml