Beginning June 1st the IT Support Services service desk will switch to Summer hours of Monday-Thursday 8:00 AM – 4:00 PM.
Starting May 26th, Zoom automatically generates a password for all new Zoom meetings as well as Personal Meeting Rooms.
- Any time you select Schedule a New Meeting (whether it be through the Zoom portal, client, Outlook plugin, or Blackboard Learn).
- Any time you choose Host a Meeting to start a non-scheduled, “instant” meeting.
- Any time you use your Personal Meeting Room*.
Although it may sound alarming, these passwords are actually quite seamless. Zoom automatically encrypts the password and includes it in the Zoom Invite Link for attendees or, if you are using the Blackboard integration, through the Zoom Blackboard Learn link.
* If you use your Personal Meeting Room, please consider sending a new invite to attendees.
Computing and Communications Services (CCSV) will be implementing a major upgrade to our campus voice solution, also known as the Avaya Private Branch Exchange (PBX), in the latter part of June 2020.
With this upgrade comes added flexibility for users, including the opportunity to transition to Software-based telephony, also known as a soft phone. A soft phone allows a user to answer their office extension from their desktop or laptop, regardless of location.
A migration strategy is being developed—one which may change as needs arise, and one which will be heavily informed by the University’s plan to return faculty, staff, and students to campus. CCSV will coordinate with each department to understand its specific telephony needs, and build a solution to best meet those needs.
This deployment is significant not only under the circumstances we find ourselves in during the COVID-19 pandemic, but also as a critical needs tool that will ensure business continuity for the University.
For more information and to view the projected timeline, please visit www.csuchico.edu/ccsv.
Scheduled Change: 7:00 AM Tuesday, May 19th
Service Impacted: Eduroam Wireless
At 7:00 AM Tuesday, May 19th the security certificate for campus Eduroam wireless will be updated. This will require all wireless devices to be reconfigured before they can reconnect to Eduroam. You can reconfigure your wireless devices by going to www.csuchico.edu/eduroam and following instructions. If your device is not on campus you may get an error that says Eduroam is out of range, but the configuration will still be successful.
Scheduled Downtime: 8:00 AM – 12:00 PM (noon) Saturday, May 2nd
Services Impacted: Account Center
Account Center will be upgraded to a new version. Account Center, including password changes, account claiming, and user support functionality, will be unavailable for the duration of the upgrade.
The PulseSecure VPN Solution will be retired as of May 30th, 2020. CSU, Chico has migrated to Palo Alto Networks GlobalProtect VPN as our VPN solution for remote access.
Most VPN users, and all campus managed computers, have already moved to GlobalProtect. If you require assistance getting set up for GlobalProtect, please contact IT Support Services (ITSS) at (530)898-HELP (4357).
For or more information on using VPN and installation instructions for the Global Protect VPN Client, please see: www.csuchico.edu/vpn