Due to the network outage the campus experienced last Sunday night, emergency network maintenance is required to resume the redundancy for our internet connection from CENIC, our internet service provider. The emergency network maintenance will occur Saturday morning from 3:00 – 4:00 AM. We do not anticipate any interruption of services, but if we do, it may impact some services or websites on or off campus like the learning management system, email, campus portal or internet access as a whole. We apologize for any interruptions this may cause, but it is imperative the emergency network maintenance occurs so we can avoid further internet service interruptions.
Category: Network
Network Refresh Project
The Division of IT will begin upgrading network ports in all state-supported buildings from February 27 – March 17. The crew is working on an overnight schedule in an effort to avoid any network or power outages during normal operating hours.
A complete installation schedule for each building can be found here: https://www.csuchico.edu/ccsv/projects/network-projects/network-refresh-project.shtml
The campus community can look forward to internet connection speeds being 2.5 or 5x faster as well as more power for our electronic equipment. If you experience any network issues during normal business hours, please submit a request at support.csuchico.edu or contact IT Support Services.
Holt & AJH Network Maintenance
As part of the Physical Science building demolition, underground fiber optic cables serving that area of campus need to be relocated to a new facility. This multi-phase project is being staged to minimize campus network impact, but affected buildings will experience downtime at some point during the migration.
Building cutovers have been scheduled for weekends during intersession to try and minimize impact as much as possible. Service interruptions will occur between 8AM and 8PM, possibly for the entire duration of the maintenance window:
1/15/22 — Holt – all wired/wireless networks, campus telephones
1/16/22 — Aymer J. Hamilton, Gateway Science Museum — all wired/wireless networks, campus telephones
Blue light emergency phones and cellular service will not be affected by these operations.
Border Firewall Migration
Scheduled Maintenance: 8:00 AM – 12:00 noon Saturday, July 25th
Services Impacted: VPN, Portal, etc.
On Saturday, July 25th, between 8:00 AM and 12:00 noon, the campus network will migrate to new border firewall platforms. These new systems bring significant capacity increases to the campus (particularly for GlobalProtect VPN), as well as new security features to better protect out systems and services.
During this transition, all campus Internet connectivity will see interruption. Downtime will be kept to a minimum, but significant outages may occur if unexpected problems arise during the migration. All campus-based services, including VPN, Portal, remote desktop access will be unreachable from off-campus.
Many campus systems and services are no longer housed on-campus, and will not experience downtime due to this work, including the campus web, Learn, CMS, email, and any other cloud-based services.
GlobalProtect Campus Deployment
Maintenance Window: Beginning Monday, March 9th
Services Impacted: Campus Computers
Campus computers will have the GlobalProtect network client remotely deployed to them beginning Monday, March 9th. GlobalProtect is a network client that allows for increased network security, and better service flexibility. You will be prompted for your credentials by the GlobalProtect client. This will not affect lab computers.
More information about GlobalProtect is available at https://support.csuchico.edu/TDClient/1984/Portal/KB/?CategoryID=1923.
Wireless Network Update
Scheduled Change: Wednesday, July 24th 9:00 AM
Services Impacted: Campus Wireless
To ensure a secure campus wireless environment, devices that were configured more than a year ago need to be updated with the current network protocol.
We sent direct emails to those that we identified as using the older wireless protocol. If you are unsure if your device is configured correctly, you may re-run the Eduroam setup from your wireless device now by going to https://www.csuchico.edu/eduroam. Click on the “Join Now” button and follow the prompts.
Your wireless access may be interrupted on July 24th if your wireless configuration is not current.
Emergency Wireless Network Maintenance
Maintenance Window: Wednesday, July 10th 5:30 – 6:00 PM
Services Impacted: Campus Wireless Networks
Wireless network maintenance is planned for 5:30 – 6:00 PM today to address network instability issues. During this maintenance window campus wireless networks will be unavailable.
South Campus Network Switch Maintenance
Maintenance Window: Friday, April 5th 4:00 – 5:00 AM
Services Impacted: Wired & Wireless Networks South of Creek
During this maintenance window, network switches will be upgraded to new software, requiring restarts of the systems. This maintenance will affect all campus buildings south of the creek. Datacenter and core network operations will not be affected.
All network access services (wired and wireless) to affected buildings will experience approximately 10 minutes of interruption as switches are upgraded and restarted.
University Village Network Switch Software Upgrade
Maintenance Window: Thursday, January 10th 7:00 – 8:00 AM
Services Impacted: UV Wired & Wireless Networks
During this maintenance window, network switches will undergo maintenance for software upgrades. During this process, all network services to University Village will experience approximately 10 minutes of interruption (both wired and wireless) as network elements are restarted.
Meriam Library Network Switch Software Upgrade
Maintenance Window: Wednesday, January 9th 7:00 – 8:00 AM
Services Impacted: MLIB Wired & Wireless Networks
During this maintenance window, network switches will undergo maintenance for software upgrades. During this process, all network services to Meriam Library will experience approximately 10 minutes of interruption (both wired and wireless) as network elements are restarted.
