A message from Scott Claverie, Director of Computing and Communication Services:

For those of you who use our Microsoft Skype service for instant messaging, presence and telephony, we experienced an outage yesterday due to a Microsoft software issue.  More specifically, the Microsoft security patch that was installed on the servers had an ill effect on the servers themselves and created a wide spread interruption for all of our users.   We have reexamined our process for patching and have identified a flaw where this incident could have been avoided.  We have already made the necessary adjustments to our process to prevent this scenario from happening again.  We understand that with any enterprise communication tool we offer we must make every effort to ensure its reliability 24 hours a day, 7 days a week and Skype has no exception to that effort. Our promise to you is to always improve upon the services we provide in support of our campus mission.

I apologize for any inconvenience this may have caused to either you or your department.

Respectfully,

Scott Claverie
Director, Computing and Communications Services
California State University, Chico