High call volume in ITSS

Due to the Exchange migration, we experienced very high call volumes at ITSS yesterday. This call volume is continuing today as people work through the changes necessary for their devices to point to the new email servers at Microsoft.

I’d like to apologize for the inconvenience and let you know that we are working as hard as we can to get to every call. We are working to keep hold times below 10 minutes, but have not always been successful. Please be patient with our staff and students as they try to assist every customer as quickly as possible.

If you are experiencing issues accessing email, there are several options you might take if you need immediate assistance:

  • Use Outlook Web Access: the URL for this has changed to Note: there are roughly 38 mailboxes that failed to migrate properly yesterday. Those mailboxes will be retried today. If you can’t log in to the new link, you should be able to log into the old link: Please also note that any bookmarks you had saved to the old link will need to be updated.
  • If your device isn’t receiving emails, you can attempt to follow these instructions to re-configure your devices: Keep in mind that deleting your account on your mobile device will not delete any emails or calendar entries; those items will return once you have recreated the account on the device. Depending on the size of your mailbox, it may take a few minutes for the items to return… please don’t panic! They’ll come back.
  • If your Outlook client on your desktop or laptop is throwing errors, or prompting over and over for passwords, restarting Outlook and/or your computer will often resolve these issues. Sometimes an incorrect setting gets cached and a restart will often clear it.
  • For more information about the migration, please see:

Please be patient as we work through the issues surrounding this major change to email.

Thank you!

Scott Kodai
Manager, IT Support Services
California State University, Chico