Voice Services Migration

The major upgrade to our campus voice system is now complete. Computing and Communications Services (CCSV) has begun migrating users to take advantage of the new phone system features, including remote telephony. Migration to Avaya IX Workplace, our new software-based phone solution, has been designed for all users regardless of work location. This solution allows users to place and receive calls from their computer or mobile device, and can be used whether working remotely or on campus.

First to migrate are departments that will occupy the new Physical Sciences Building. Next will be users in offices on the north side of the creek, followed by the south side. CCSV has developed a migration roadmap for the campus indicating which buildings will follow.

While the complete migration of all campus users will take many months, we will be working to complete this task in as timely a manner as possible. For more information regarding migration, please visit the CCSV Phone Upgrade page. There you will find our building migration roadmap and information about Avaya IX Workplace. Tutorials, walkthroughs, and other help topics for Avaya IX Workplace can be found in our Knowledge Base page.