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E-Mail Migration

The e-mail migration from Gmail was completed on November 21 and all campus e-mail is now available in Office 365. Overall, the transition has been successful given the magnitude and scope. We migrated 81,000 email accounts with little to no glitches in a couple of days. However, we want to acknowledge that there have been some challenges with the migration that we have been working through with students. ITSS has received calls from students that missed the communications and have been unable to access/log in to their new Office 365 account. We have been able to quickly respond with assistance and continue to be available to help with resolving outstanding issues.

If students are having trouble accessing their email they can go to www.csuchico.edu, click on EMAIL at the top of the page, and enter their new @csuchico.edu email address (username@csuchico.edu). Many students have had to be reminded to use their new @csuchico.edu email address for signing in instead of their old Gmail address (username@mail.csuchico.edu).

Another common issue we encountered is with students who are also employees on campus. Combining their student mailbox with their employee mailbox will require some additional organization of their email inbox using inbox rules to help separate your work emails from your school emails. Here are some tips to help you to manage email messages by using rules. This could be useful for having course or student group related messages sorted into specific folders. This 2-minute video on how to create custom rules in Outlook would also walk you through the process.

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