With the move to Microsoft Online for faculty/staff Exchange email came a new system for managing junk email, and a new feature called Clutter.

Instead of email digests, spam email is now moved to a Junk Email folder within your Exchange mailbox. More information about Exchange junk email filtering is available at https://support.office.com/en-ie/article/Overview-of-the-Junk-Email-Filter-5ae3ea8e-cf41-4fa0-b02a-3b96e21de089

Clutter is a new feature that attempts to sort low priority emails.

Clutter learns from your actions to determine the messages you are likely to ignore. As less important messages arrive, they are automatically moved to the Clutter folder. Clutter does this by leveraging Office Graph’s sophisticated machine learning techniques to determine which messages are Clutter. It gets smarter over time, learning from your prior actions with similar messages, and assessing things like the type of content and even how you are addressed in the message. The Clutter experience is personalized to each individual and reflects an email experience that adapts to your actions and preferences without you having to do anything. The information Clutter learns from each user’s actions are only applied to that user’s experience and are not shared with anyone else. –De-clutter your inbox in Office 365

If you wish to use Clutter it is important to check your Clutter folder often while it is learning what emails are likely to be less important. There is also an option to disable Clutter if you don’t wish to use it. More information, including how to turn Clutter off, is available at https://support.office.com/en-in/article/Use-Clutter-to-sort-low-priority-messages-in-Outlook-2016-for-Windows-7b50c5db-7704-4e55-8a1b-dfc7bf1eafa0

Due to the Exchange migration, we experienced very high call volumes at ITSS yesterday. This call volume is continuing today as people work through the changes necessary for their devices to point to the new email servers at Microsoft.

I’d like to apologize for the inconvenience and let you know that we are working as hard as we can to get to every call. We are working to keep hold times below 10 minutes, but have not always been successful. Please be patient with our staff and students as they try to assist every customer as quickly as possible.

If you are experiencing issues accessing email, there are several options you might take if you need immediate assistance:

• Use Outlook Web Access: the URL for this has changed to https://www.outlook.com/csuchico.edu. Note: there are roughly 38 mailboxes that failed to migrate properly yesterday. Those mailboxes will be retried today. If you can’t log in to the new link, you should be able to log into the old link: https://exchange.csuchico.edu. Please also note that any bookmarks you had saved to the old link will need to be updated.
• If your device isn’t receiving emails, you can attempt to follow these instructions to re-configure your devices: https://wiki.csuchico.edu/confluence/display/help/Exchange+Email+Online. Keep in mind that deleting your account on your mobile device will not delete any emails or calendar entries; those items will return once you have recreated the account on the device. Depending on the size of your mailbox, it may take a few minutes for the items to return… please don’t panic! They’ll come back.
• If your Outlook client on your desktop or laptop is throwing errors, or prompting over and over for passwords, restarting Outlook and/or your computer will often resolve these issues. Sometimes an incorrect setting gets cached and a restart will often clear it.
• For more information about the migration, please see: http://www.csuchico.edu/email.

Please be patient as we work through the issues surrounding this major change to email.

Thank you!

—
Scott Kodai
Manager, IT Support Services
California State University, Chico